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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative at Rockland Trust. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a prompt and professional manner, ensuring a high level of customer satisfaction.
- Transaction Processing: Process customer transactions accurately and efficiently, confirming details with customers to ensure mutual understanding.
- Relationship Building: Identify opportunities to grow customer relationships through referral programs and other initiatives.
- Problem Solving: Utilize effective communication and problem-solving skills to resolve customer inquiries and issues, escalating to management when necessary.
- Training and Development: Complete all training requirements on time and participate in ongoing training and development programs to enhance skills and knowledge.
- Process Improvement: Collaborate with the CIC management team to identify process improvement ideas and implement changes to enhance efficiency and effectiveness.
- Peer Coaching: Act as a peer coach for new hire representatives, providing guidance and support to ensure a smooth onboarding process.
- Communication: Communicate system issues promptly to management and maintain open communication with colleagues and customers.
- Education: High School diploma required; 4-year college degree or equivalent work experience preferred.
- Experience: Prior customer service experience preferred; prior sales experience a plus.
- Skills: Good communication, problem-solving, and organizational/time management skills required; proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance.
At Rockland Trust, we believe that each relationship matters. We take pride in the care and excellent service provided by our customer service team. We strive to provide a comprehensive benefits package and a supportive work environment that promotes a healthy work-life balance. Our benefits include competitive compensation, health insurance, dental insurance, a 401K and DC Plan for retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance, and an award-winning Wellness program.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
