Field Service Coffee Equipment Specialist

2 days ago


Beaverton, Oregon, United States The J.M. Smucker Co. Full time
About the Opportunity

We are seeking a highly skilled Field Service Coffee Equipment Specialist to join our team in Portland, OR. As a key member of our operations team, you will be responsible for providing top-notch customer service and ensuring that local businesses have properly functioning coffee equipment.

Key Responsibilities:

  • Obtain expert knowledge from our training team to provide best-in-class service and support to customers.
  • Provide timely and efficient service on equipment, including proactive maintenance, installations, and emergency requests.
  • Manage equipment inventories, including quarterly warehouse inventory and van inventory checks, and order parts as needed.
  • Follow proper procedures for electronic invoicing, customer data management, and reporting quality issues.
  • Drive and maintain a state-of-the-art company vehicle to ensure comfort and success in your role.

The Ideal Candidate:

We are looking for a highly motivated and detail-oriented individual with a strong background in customer service and technical support. The ideal candidate will have:

  • A high school diploma or equivalent.
  • Basic computer skills in Microsoft Office.
  • Strong customer service skills and the ability to work effectively with customers.
  • A valid driver's license and clean driving record.
  • The ability to meet physical requirements of the job, including lifting up to 75 pounds and frequent driving.
  • Ability to work on-call hours at least once a month and travel overnight to JMS Regional Training Centers and Corporate office.

Salary and Benefits:

The salary for this position is estimated to be around $65,000 - $80,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Why Join Our Team?

The J.M. Smucker Co. is a leader in the food and beverage industry, committed to providing high-quality products and exceptional customer service. We value our employees and offer opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.



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