Front Desk Operations Manager
1 day ago
The Front Desk Supervisor plays a crucial role in ensuring exceptional customer experiences at our hotel. As a key member of the Front Office team, you will be responsible for managing daily operations, supervising staff, and maintaining the highest standards of quality service.
Key Responsibilities- Supervise Front Desk operations to ensure efficient and friendly guest experiences
- Assist staff with front desk functions, including PBX Operator duties
- Conduct daily stand-up meetings and communicate effectively with staff
- Manage workflow, room status, and group activity to positively impact guest experiences
- Resolve discrepancies on room status reports with Housekeeping
- Manage guest requests, inquiries, and complaints promptly and completely
- Anticipate sold-out situations and obtain alternative accommodations when necessary
- Assist management in training and motivating employees to increase team efficiency and productivity
- Maintain a safe work environment and report accidents, injuries, and unsafe work conditions
- High school diploma or equivalent required; college degree preferred
- Minimum 2 years previous hotel Front Desk experience required, with supervisory experience preferred
- Hilton brand experience preferred; Hilton OnQ experience a plus
- Ability to access and accurately input information using a moderately complex computer system
- Able to handle cash and credit transactions
- General knowledge of local area attractions and transportation
- Ability to effectively deal with internal and external customers with tact and diplomacy
- Ability to multi-task, prioritize, and provide excellent follow-up skills and customer service
This position requires regular attendance and flexibility to work varied shifts, including weekdays, evenings, weekends, and holidays. Physical demands include some lifting and standing for extended periods.
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