Retail Operations Director

2 days ago


Los Angeles, California, United States CUPID'S CLOSET LLC Full time

CUPID'S CLOSET LLC is seeking an experienced Retail Operations Director to oversee the day-to-day activities of our luxury-driven, sex-positive retail brand. As a key member of our team, you will be responsible for driving sales, meeting targets, and motivating staff to achieve success in our Brentwood location.

The ideal candidate will have a strong understanding of sexual wellness products, excellent leadership skills, and the ability to maintain seamless operations, ensure exceptional customer service, and create a positive work culture.

Key Responsibilities:

  • Manage day-to-day operations, ensuring performance goals are met
  • Drive sales, meet targets, and motivate staff to achieve success
  • Ensure the store is well-staffed with trained, motivated employees providing excellent customer service
  • Develop and implement marketing plans to promote products and increase sales
  • Oversee staff schedules, payroll, and employee management
  • Uphold company policies and procedures while implementing brand initiatives
  • Manage inventory, monitor stock levels, and reduce shrinkage
  • Provide ongoing training for staff in product knowledge, customer service, and merchandising
  • Analyze sales data, purchasing trends, and customer feedback to develop business strategies
  • Conduct performance reviews and provide feedback to sales staff

Requirements:

  • 2+ years of experience in retail management
  • Proven track record in recruiting, hiring, and training staff
  • Strong knowledge of HR practices, payroll, and business management
  • Proficiency with POS systems, scheduling software, Microsoft Office, and QuickBooks

We offer a competitive salary of $80,000 per year, plus benefits and opportunities for professional development.



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