Retail Operations Manager

3 weeks ago


Los Angeles, California, United States Express, Inc. Full time
About PHOENIX Retail, LLC

We are a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Our mission is to provide exceptional customer experiences through our stores and e-commerce platforms.

Job Description

The Retail Sales Leader will drive operations on the sales floor and in the stockroom, assisting in training associates and delivering a great in-store shopping experience for customers.

This role requires:

  • Developing and Motivating Associates: Assist in developing and motivating associates to maximize sales potential
  • In-the-Moment Coaching: Provide in-the-moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management, and execution of standards
  • Partnering with Management: Partner with Store Management to provide feedback on associate performance
  • Training and Development: Assist in training associates on store operations, product, policy, and procedures
  • Action Plan Execution: Execute action plans that optimize results
  • Daily Operations: Execute all aspects of daily store operations
  • Customer Experience: Ensure appropriate associate coverage to create a great customer experience
  • Checkout Experience: Oversee and authorize the checkout experience
  • Merchandise Flow: Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store
  • Customer Service Monitoring: Monitor and analyze the customer service provided by team members
  • Scheduling: Build an effective schedule with the right associate in the right place at the right time
  • Customer Experience Leadership: Promote and support an environment focused on delivering great in-store customer experiences
  • Conflict Resolution: Effectively resolve customer service issues to a positive outcome
  • Product Knowledge: Display expert knowledge of product, company policies, promotions, loyalty programs
  • Product Launches: Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
Requirements

To be successful in this role, you will need:

  • High School Diploma or Equivalent
  • 1 Year of Retail Experience
  • Tech Savviness: Proficient in use of technology (iPad, registers)
  • Availability: Meets defined availability criteria, including nights, weekends, and non-business hours
  • Physical Requirements
Compensation

We offer a competitive salary range of $18.75 - $25.70 per hour, depending on location and experience.



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