Retail Services Director
3 weeks ago
We are seeking an experienced Retail Services Director to lead our cleaning and security services team at Westwood Cross Shopping Centre. The ideal candidate will have a strong background in facilities management, with a focus on delivering exceptional customer service and maintaining high standards of cleanliness and safety.
About the Role:
- Lead a team of cleaning and security staff to ensure seamless operations and excellent customer satisfaction.
- Develop and implement effective processes to maintain high standards of cleanliness and safety across the shopping centre.
- Work closely with centre management to identify areas for improvement and develop solutions to address them.
- Ensure compliance with relevant health and safety regulations and company policies.
Requirements:
- Proven experience in facilities management, preferably in a retail environment.
- Strong leadership and communication skills, with the ability to motivate and train staff.
- Excellent problem-solving and analytical skills, with the ability to identify and resolve issues promptly.
- Able to work flexibly, including evenings, weekends, and public holidays.
- IOSH qualification or equivalent H&S certification desirable.
Salary: £50,000 - £60,000 per annum (dependent on experience) + benefits package.
This is a fantastic opportunity for an experienced facilities professional to join our team and contribute to the success of Westwood Cross Shopping Centre. If you are passionate about delivering exceptional customer service and have a strong background in facilities management, we would love to hear from you.
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