Retail Operations Manager

4 days ago


Los Angeles, California, United States Express & Bonobos Full time

About PHOENIX

PHOENIX Retail, LLC is a leading Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Our mission is to provide exceptional shopping experiences for our customers. We're grounded in a belief that style, quality, and value should all be found in one place.

Overview of Express & Bonobos

We're a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Our stores offer a wide range of products from both brands, allowing customers to experience our unique offerings.

Job Summary

We're seeking a skilled Retail Sales Leader to join our team. As a Retail Sales Leader, you'll drive operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.

Main Responsibilities

  1. Assist in developing and motivating associates to maximize sales potential.
  2. Provide in-the-moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management, and execution of standards.
  3. Partner with Store Management to provide feedback on associate performance.
  4. Assist in training associates on store operations, product, policy, and procedures.
  5. Execute action plans that optimize results.
  6. Execute all aspects of daily store operations.
  7. Ensure appropriate associate coverage to create a great customer experience.
  8. Oversee and authorize the checkout experience.
  9. Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
  10. Monitor and analyze the customer service provided by team members.
  11. Build an effective schedule with the right associate in the right place at the right time.
  12. Promote and support an environment focused on delivering great in-store customer experiences.
  13. Effectively resolve customer service issues to a positive outcome.
  14. Lead and model our customer experience model.
  15. Display expert knowledge of product, company policies, promotions, loyalty programs.
  16. Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Requirements and Qualifications

  • Education: High School or Equivalent.
  • Years of Experience: 1.
  • Proficient in the use of technology (iPad, registers).
  • Meets defined availability criteria, including nights, weekends, and non-business hours.
  • Meets physical requirements.

Critical Skills and Attributes

  • Previous retail experience preferred.
  • Ability to effectively communicate with customers, peers, and supervisors.
  • Demonstrated sales accountability.
  • Demonstrated collaborative skills and ability to work well with a team.
  • Ability to multitask and handle multiple customers and/or processes at once.

Salary Range: $18.75 - $25.70 per hour



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