District Operations Manager
6 days ago
**Job Summary**
Aramark Uniform Services is seeking a highly skilled and experienced professional to fill the role of Customer Service Director/District Operations Manager. This position is responsible for managing the day-to-day operations of a satellite location within a Market Center to ensure successful implementation of the Executional Framework.
**Key Responsibilities:**
• Develop and maintain client relationships with Key Customers to grow base business and improve retention of account base.
• Engage with sales to pitch new business for large clients.
• Accountable for business reviews and key interaction with key clients within local market.
• Leverage the Business Development Manager and General Manager/District Manager where applicable to manage client visitation schedules for optimal sales and service performance.
• Reviews and analyzes business performance utilizing plan data and recommends decisions/approaches to address key operational opportunities and levers.
• Responsible for recruiting, hiring, training, coaching and counseling management staff and front line personnel to provide ongoing support and development.
• Leverages leadership skills to set goals and provide regular performance feedback utilizing all resources available.
• Leads the application and execution of key business initiatives to improve business performance, optimize core processes and positively influence client relationships and business opportunities.
• Drives Service STARS culture and safety leadership, and all key initiatives relating to these core values, to provide a positive Market Center environment.
• Owns and fosters effective communication at all levels of the organization.
• Works with District Manager and Finance manager to provide accurate weekly and monthly projections and maybe responsible for the market center line item budget.
• Will serve as Back up for District Manager in this area.
• Ensures daily operations are maintained as scheduled.
• Maintains all business records, processes and documentation as required.
• Performs other administrative and sales operations duties as required.
**Requirements:**
• At least 7 years of relevant experience with a Bachelors degree, 10 years of relevant experience with an Associates/Technical Degree.
• Key experience in the following categories is an asset: Key Client relations, P&L and line item budgeting experience, customer service leadership and negotiations, foodservice or route sales operations, training and development of supervisory level direct reports as well as front line personnel.
• Must be able to relocate within region, potential within country within 12 months.
• Must have a valid drivers license and be able to obtain DOT certification to operate DOT regulated vehicles.
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