Family Support Associate

2 weeks ago

Vincennes, Indiana, United States State of Indiana Full time
Join the State of Indiana

Embark on a rewarding career with the State of Indiana, one of the largest employers in the region, offering a wide array of opportunities across numerous agencies. Here, you will benefit from competitive pay, an extensive benefits package, and a strong commitment to maintaining a healthy work-life balance. Most importantly, you will have the opportunity to make a significant and positive impact on the lives of residents throughout Indiana.

At the State of Indiana, we prioritize diversity and inclusion, striving to cultivate a welcoming, accessible, and equitable workplace that reflects the diverse population of our state. As an equal opportunity employer, we are dedicated to providing reasonable accommodations to assist individuals with disabilities throughout the application and interview process, as well as in fulfilling the essential functions of their roles.

About the Department of Child Services:

Become part of a dedicated team that works with families and children to enhance lives in meaningful ways. The Department of Child Services (DCS) actively engages with children who have experienced abuse or neglect and supports families through services aimed at family preservation and support. The Department also oversees foster care, child support, and family preservation services across Indiana. You will work tirelessly to achieve permanency for children and families through reunification, guardianship, adoption, or by aiding youth in their transition to adulthood. While this role can be challenging and may require unconventional hours, it is more than just a job—it is a commitment to uplifting your community and its members. Are you ready to support our Mission, Vision, and Values?

Mission: The Indiana Department of Child Services leads the state's response to allegations of child abuse and neglect while facilitating child support payments. We prioritize the needs and values of those we serve in our efforts to protect children while striving to keep families together whenever feasible.
Vision: Children will thrive in safe, healthy, and supportive families and communities.
Values: We empower our team, in collaboration with state and local partners, to make decisions that serve the best interests of every child in our care by embracing:

  • Child safety
  • Permanency
  • Collaborative partnerships with foster and adoptive families
  • Diversity, equity, and inclusion
  • A culture of safety and transparency
  • Continuous improvement

Role Overview:

As a Child Services Assistant, you will perform essential clerical and administrative support tasks within a Local Office of the Indiana Department of Child Services (DCS).

Key Responsibilities:

The primary responsibilities of this role include:

  • Maintaining various files, updating case files as new information is received, ensuring that all documentation is organized and compliant with record retention policies.
  • Preparing reports that involve data tabulation and basic arithmetic calculations.
  • Responding to inquiries via telephone or in person regarding regulations or procedures within your specialized area.
  • Receiving and preparing responses to routine correspondence.
  • Operating office equipment relevant to your specific duties.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities that may be assigned to the employee. Other tasks may be assigned at any time with or without notice.

Qualifications for Success:

To be considered for this position, you must meet the following qualifications:

  • Familiarity with administrative procedures specific to the role.
  • Understanding of DCS procedures related to data gathering and report preparation.
  • Ability to communicate tactfully with individuals over the phone and in person.
  • Capability to make clerical decisions regarding appropriate procedures within the program area.
  • Proficiency in computer software systems and data entry methods.
  • Ability to perform basic arithmetic calculations.
  • Capacity to maintain confidentiality of records.
  • Knowledge of legal policies and procedures relevant to DCS child welfare.
Benefits of Employment with the State of Indiana:

The State of Indiana provides a comprehensive benefits package for full-time employees, which includes:

  • Multiple medical plan options (including prescription coverage) along with vision and dental plans.
  • Wellness Rewards Program: Engage in wellness activities to earn rewards.
  • Health savings account with bi-weekly state contributions.
  • Flexible work scheduling options, including potential hybrid remote work for eligible roles.
  • Deferred compensation plan with employer matching.
  • Two fully-funded pension plan options.
  • A robust leave policy covering various employee needs, including:
    • Paid parental leave.
    • Paid community service leave.
  • Combined paid time off for vacation, personal, and sick leave.
  • Paid holidays.
  • Education reimbursement program.
  • Group life insurance.
  • Referral bonus program.
  • Employee assistance program covering behavioral health visits.
  • Eligibility for the Public Service Loan Forgiveness Program.
  • Free parking for most positions.
  • Access to LinkedIn Learning.

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer, committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. We ensure equal employment opportunities for all individuals without discrimination based on race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We comply with all applicable state and federal laws.

If you are a qualified individual with a disability and require reasonable accommodations to complete this application, please reach out for assistance.

The State of Indiana fosters a culture that embraces equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you possess the necessary skills to excel in this position and look forward to reviewing your application.

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