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Healthcare Coordinator
2 months ago
About the Role:
We are seeking a highly skilled and compassionate Patient Coordinator to join our team at Wallace Medical Clinic. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our students in a fast-paced and dynamic environment.
Key Responsibilities:
- Welcoming and introducing students to Wallace services, addressing any questions or concerns they may have.
- Providing compassionate care during patient check-ins for medical and dental appointments, ensuring accurate and timely entry into the EMR system.
- Confirming appointments and collecting/verifying patient insurance and demographic data, identifying those who may need insurance assistance.
- Collaborating with dental, medical, and administrative staff to ensure timely, safe patient care, adhering to HIPAA regulations and ensuring patient confidentiality.
- Performing office tasks such as photocopying, typing, phone calls, and more as directed, coordinating referrals, specialty appointments, and assisting with scheduling follow-ups and transportation as needed.
- Assessing and addressing social determinants of health such as housing and food access to close care gaps, maintaining accurate documentation of care coordination services and ensuring timely entry into the EMR.
Requirements:
- Fluent in both Spanish and English.
- A customer service expert, especially in a dental or medical setting.
- 2+ years of managing providers' schedules in a dental or primary care clinic.
- Thrives in a fast-paced environment.
- Excellent communicator, both in person and over the phone.
- Detail-oriented, organized, and skilled at juggling priorities.
- Proficient with Microsoft Office Suite.
- Experience working with clients facing barriers such as poverty, language, mental illness, or housing.
- Able to pass a pre-employment background check.
- EMR system experience, especially with Epic.
- Knowledgeable in medical records, particularly HIPAA.
- Skilled in de-escalation techniques.
Why Wallace?
We value diversity, individual contributions, and ongoing learning. Our team is committed to building a community that represents a variety of backgrounds, perspectives, and skills. We offer a comprehensive benefits package, including medical, dental & vision insurance, paid time off, paid holidays, disability insurance, life insurance, AD&D insurance, flexible spending accounts, and a 401k program.
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
