Patient Care Coordinator
3 days ago
We are seeking a highly skilled and compassionate Patient Care Navigator to join our team at Spectrum Healthcare Partners. As a key member of our clinical staff, you will play a vital role in ensuring the delivery of exceptional patient care and support.
Key Responsibilities- Work closely with the Clinic Supervisor, Physicians, and APPs to coordinate daily clinic operations and ensure seamless patient care.
- Provide clinical support and guidance to staff, including documentation of patient care services and ensuring accurate and timely charting.
- Act as a liaison between physicians and post-operative patients, facilitating questions regarding wound care, pain management, and follow-up appointments.
- Prepares charts for office visits, reviews for completeness, and ensures all required historical records and imaging are present.
- Greets patients and families in a polite, prompt, and helpful manner, maintaining professional behavior and adherence to organizational values.
- Inputs orders for labs, MRIs, and other needs as ordered by the physician or APP.
- Records patient services in the EHR and works closely with the pre-authorization team and revenue cycle to ensure required documentation is completed timely.
- Schedules appointments and obtains prior authorizations as required.
- Manages incoming patient portal messages, phone calls, and other communication with patients, consulting with the physician and communicating back to the patient per protocol.
- Prioritizes communication and requests from Ortho Access for level of urgency and immediate appointment needs with physician consultation and guidance.
- Covers for Clinical Assistants in clinic as necessary and has the ability to effectively perform essential job functions for each role.
- LPN with current Maine License or eligible for licensure, Medical Assistant, CMA/RMA, or other relevant healthcare credentials with required experience.
- 2+ years' experience in a healthcare environment with knowledge of Orthopaedics preferred.
- Current BLS.
- Ability to demonstrate compassion and caring.
- Excellent communication and interpersonal skills necessary for interacting with patients, physicians, leadership, and other staff.
- Excellent organizational and time management skills with attention to detail.
- Ability to prioritize and accomplish tasks to meet changing demands.
- Ability to work independently and excel as a member of a cohesive team.
- Proficient computer skills with knowledge of electronic medical records.
We offer a comprehensive benefits package, including health insurance, health savings account, dental and vision insurance plans, 401(k) match and profit-sharing plan, life and accidental death and dismemberment insurance, long-term disability insurance, short-term disability insurance, and generous paid time off.
Spectrum Orthopaedics was recently named the winner of the Best of the 207 Orthopaedics award.
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