Patient Care Coordinator
4 weeks ago
Spectrum Healthcare Partners is seeking a highly skilled Patient Care Navigator to join our team. As a key member of our clinical staff, you will play a vital role in ensuring the delivery of quality patient care.
Key Responsibilities- Work closely with the Clinic Supervisor, Physicians, and APPs to coordinate daily operations and provide exceptional patient care.
- Serve as a resource for staff, providing solutions to clinical problems and ensuring accurate and timely documentation of patient care services.
- Act as a liaison between physicians and post-operative patients, facilitating questions regarding wound care, pain management, and follow-up appointments.
- Prepares charts for office visits, reviews for completeness, and ensures all required historical records and imaging are present and ready for the physician.
- Greets patients and families in a polite, prompt, and helpful manner, maintaining professional behavior and adherence to organizational values.
- Inputs orders for labs, MRIs, and other needs as ordered by the physician or APP, and records patient services in the EHR.
- Collaborates with the pre-authorization team and revenue cycle to ensure required documentation is completed timely by providers and others.
- Schedules appointments and obtains prior authorizations as required, and manages incoming patient portal messages, phone calls, and other communication with patients.
- Prioritizes communication and requests from Ortho Access for level of urgency and immediate appointment needs with physician consultation and guidance.
- Covers for Clinical Assistants in clinic as necessary, and reviews test results with patients at the physician's request.
- Communicates with surgical patients 1-2 days after surgical discharge to perform a surgical checkup and schedule any necessary follow-up appointments.
- Maintains medication records and transcribes pharmacy orders as requested by the physician, and facilitates patient education visits as requested by the provider.
- LPN with current Maine License or eligible for licensure, Medical Assistant, CMA/RMA, or other relevant healthcare credentials with required experience.
- 2+ years' experience in a healthcare environment with knowledge of Orthopaedics preferred.
- Current BLS.
- Ability to demonstrate compassion and caring, excellent communication and interpersonal skills, and excellent organizational and time management skills with attention to detail.
- Ability to prioritize and accomplish tasks to meet changing demands, work independently, and excel as a member of a cohesive team.
- Proficient computer skills with knowledge of electronic medical records.
- Health Insurance (80% company paid)
- Health Savings Account (Company Match: $3,000 family plan / $1625 individual plan)
- Dental & Vision Insurance Plans
- 401(k) Match and Profit-Sharing Plan
- Life and Accidental Death and Dismemberment Insurance (company paid)
- Long-term Disability Insurance (company paid)
- Short-term Disability Insurance (company paid)
- Generous paid time off
- Voluntary, Employee-Paid Benefits
- Medical Reimbursement Plan
- Dependent Care Plan
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