Ambulatory Operations Manager

2 weeks ago


Lakeland, Florida, United States Lakeland Regional Health-Florida Full time
About the Role

We are seeking an experienced and skilled Operations Manager to join our team at Lakeland Regional Health-Florida. As an Operations Manager, you will play a critical role in ensuring the smooth operation of our ambulatory services, including clinical and business office functions.

Key Responsibilities
  • People Management
    • Foster a positive and inclusive work environment through effective leadership and teamwork.
    • Ensure that all staff members are properly trained and equipped to perform their duties.
    • Manage employee attendance, performance, and behavior, and take disciplinary action when necessary.
  • Process Improvement
    • Identify areas for process improvement and implement changes to increase efficiency and productivity.
    • Monitor and analyze metrics to inform decision-making and drive business outcomes.
    • Develop and implement strategies to improve patient access, throughput, and satisfaction.
  • Technology Management
    • Oversee the optimization of technology systems and ensure that all staff members are proficient in their use.
    • Develop and implement strategies to leverage technology to improve business outcomes.
  • Stewardship
    • Ensure responsible use of resources, including people, finances, equipment, and facilities.
    • Adhere to organizational and departmental policies and procedures.
Requirements
  • Education
    • Bachelor's degree in Business Administration, Healthcare Administration, or a related field.
  • Experience
    • At least 3 years of management experience in a healthcare-related field.
    • Proven track record of process improvement and technology management.
  • Skills
    • Strong leadership and coaching skills.
    • Excellent communication and interpersonal skills.
    • Ability to analyze metrics and drive business outcomes.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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