Transportation Operations Manager

3 days ago


Lakeland, Florida, United States Crown Health Care Laundry Services Full time
Job Summary

Crown Health Care Laundry Services is seeking a highly skilled Transportation Operations Manager to join our team. As a key member of our operations team, you will be responsible for providing guidance and leadership to our drivers, ensuring that customer needs are met and exceeded.

Key Responsibilities
  • Driver Management: Assist with the recruitment and development of qualified drivers, ensuring they meet company and DOT regulations.
  • Route Operations: Manage daily route operations, including scheduling, staffing, and ensuring adequate training for drivers.
  • Record Keeping: Assist with ensuring all drivers are adequately trained on recordkeeping procedures and that all documentation is complete and accurate.
  • Team Meetings: Hold routine team meetings to discuss important topics and ensure open communication.
  • Maintenance and Inspections: Ensure trucks receive routine maintenance and that weekly truck inspections are conducted and reported to corporate.
  • Customer Service: Work with drivers to handle customer requests and issues, ensuring timely resolution and maintaining accurate records.
  • Training and Compliance: Ensure drivers are adequately trained on customer service expectations, record keeping requirements, and workflow in the plant.
  • Safety and Compliance: Manage training and compliance on Hours of Service (if applicable) and serve as a role model for drivers regarding service mentality and technical competence.
  • Reporting and Communication: Complete and send bi-weekly reports to corporate and work collaboratively with the Fleet Manager/Safety Coordinator to plan safety meetings and communications for drivers.
Requirements

To be successful in this role, you will need:

  • Excellent leadership and communication skills.
  • Ability to manage multiple priorities and tasks.
  • Strong knowledge of transportation regulations and industry best practices.
  • Ability to work collaboratively with drivers, office staff, and corporate teams.


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