Pharmacy Operations Manager

4 days ago


Lakeland, Florida, United States WELLDYNE Full time
Job Description

Job Summary:

WellDyne is seeking a highly skilled Pharmacy Operations Manager to oversee all end-to-end pharmacy operations. This individual will be responsible for ensuring optimal pharmacy throughput, robotic utilization, and shipping optimization. The successful candidate will work closely with internal teams to facilitate process improvement and modification to existing standard operating procedures.

Key Responsibilities:

  • Execute pharmacy standard operating procedures to drive optimal throughput, including inventory management, prescription intake, order entry, item entry, fulfillment, packing, shipping, and process exceptions.
  • Ensure cost optimization and manage cost per Rx for the department.
  • Maximize robotic utilization to increase throughput and reduce operational costs.
  • Ensure client orders achieve desired service levels and take corrective action as needed.
  • Effectively communicate information to clients in an open and timely manner.
  • Handle pharmacy service-related complaints and concerns in accordance with company policy and promote a positive customer experience.
  • Responsible for driving the process excellence program to gain tangible business results and improvements in areas such as productivity, production output, customer satisfaction, quality, and safety.
  • Assist other management team members in identifying trends and establishing performance metric goals.
  • Demonstrate leadership as a trusted and knowledgeable participant in client meetings and discussions, including quarterly business reviews and joint operating committee meetings.
  • Actively contribute to the strategic planning and achievement of departmental goals and objectives, attending pertinent meetings when necessary.
  • Respect and maintain confidentiality guidelines of HIPAA.
  • Cooperate in the documentation and resolution of customer service-related issues.
  • Contribute to and support an atmosphere of effective teamwork and coordination.
  • Follow and aid in enforcement of all company policies and procedures.
  • Responsible for other duties as assigned.

Requirements:

  • Bachelor's degree in Pharmacy, Business Administration, or a related field (Master's preferred).
  • Proven experience in pharmacy operations.
  • Strong analytical skills and proficiency in data analysis tools.
  • Familiarity with pharmacy information systems.
  • Excellent communication, leadership, and problem-solving abilities.
  • Ability to collaborate effectively with cross-functional teams.
  • Proficient with Microsoft Office suite of products, including Word, Excel, and Outlook, as well as pharmacy and inventory management systems.

What We Offer:

  • Medical, Dental, and Vision Benefits.
  • Medical Savings Account Options with Company match.
  • 401K after 90 days of employment.
  • Employee Assistance Program.
  • Life and Supplemental insurance.
  • Educational Reimbursement.
  • Paid Time Off.
  • Career Pathing.

Work Environment/Physical Demands:

This position is in a pharmacy operations environment, requiring prolonged standing and walking on the operations floor. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including standard computer and phone equipment. Some travel may be required.


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