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Ambulatory Operations Manager

2 months ago

Lakeland, Florida, United States Lakeland Regional Health-Florida Full time
Job Title: Ambulatory Operations Manager

We are seeking an experienced Ambulatory Operations Manager to join our team at Lakeland Regional Health-Florida. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our ambulatory departments, ensuring seamless patient flow, and driving process improvements.

Key Responsibilities:
  • People: Manage and develop a high-performing team of providers and staff, fostering a culture of excellence and teamwork.
  • Processes: Optimize operational processes to improve patient access, throughput, and overall experience.
  • Technology: Ensure effective use of technology to support clinical and business operations, including electronic medical records, reporting tools, and databases.
Requirements:
  • Essential: Bachelor's degree in Business Administration, Healthcare Administration, or related field; or equivalent experience.
  • Metrics: Analyze and report on key metrics, including financial reports, access rates, cancellation/NS rates, quality metrics, volume levels, phone access, and staffing levels.
  • Employee Onboarding: Ensure new employees receive comprehensive training, orientation, and support to succeed in their roles.
  • Relationship Management: Foster strong relationships with staff, providers, and stakeholders to drive internal customer service and collaboration.
  • Performance Management: Coach and develop team members to achieve volume, productivity, and financial goals.
  • Lean Management: Drive process improvements to optimize efficiency and effectiveness.
Preferred Qualifications:
  • Presentation Skills: Effective communication and presentation skills to convey ideas, challenges, and opportunities.
  • Technical Skills: Proficiency in Excel for statistical reporting and strong verbal and written communication skills.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced operations professional looking to join a dynamic team, please submit your application.