Front Desk Representative

4 weeks ago


Delray Beach, Florida, United States Shaner Hotel Group Full time
Job Title: Front Desk Agent

At Shaner Hotel Group, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites by Marriott Delray Beach.

Responsibilities:
  • Provide exceptional guest service, ensuring a warm and welcoming experience for all hotel guests.
  • Process check-ins and check-outs efficiently, adhering to established hotel requirements and policies.
  • Handle guest complaints in a professional and courteous manner, ensuring guest satisfaction.
  • Generate and distribute daily reports to designated departments and personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Perform other duties as assigned by management.
Qualifications:
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Excellent communication and interpersonal skills.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions.
About Us:

Shaner Hotels is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.



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