Front Desk Representative
4 weeks ago
We are seeking a highly organized and people-skilled Front Desk Agent to make lasting first impressions and represent our company with excellence.
The ideal candidate will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Key Responsibilities:- Greet guests upon arrival and make them feel welcome
- Recognize repeat, VIP status and/or loyalty
- Administer check-ins and check-outs
- Provide front desk services to guests
- Assign rooms and take care of administrative duties
- Deliver mail and messages
- Process guest payments
- Coordinate with bell service and staff management
- Be a source of information to guests on various matters such as transport and restaurant advice
- Accommodate general and unique requests
- Diffuse conflict or tense situations with guests, handle guest opportunities
- High school diploma or GED
- Previous customer service experience
- Exceptional interpersonal skills
- Excellent written and verbal communication
- Time management and organizational skills
- Conflict resolution experience
- Patience and good listening skills
This is a great opportunity to be part of an organization that values its team members and strives to achieve its mission.
We are an Equal Opportunity Employer and conduct post-offer employment verification, motor vehicle, and criminal background checks.
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