Senior Client Relations Specialist

2 weeks ago

Albany, New York, United States curiate Full time

Job Overview

Senior Client Relations Specialist - Hybrid Role

Curia offers comprehensive contract research and manufacturing solutions for the pharmaceutical and biotechnology sectors.

The Senior Client Relations Specialist is an integral part of the Global Program Management & Customer Service division at Curia.

This role entails overseeing customer orders and addressing inquiries for the Rensselaer API site and potentially other locations within the US API network.

The Senior Client Relations Specialist will manage all incoming customer communications, process orders, and collaborate with internal teams to provide accurate information and products to clients.


We proudly provide

  • Comprehensive benefits package (available from the first day of employment)
  • Paid training, vacation, and holidays (vacation accrual starts on the first day of employment)
  • Opportunities for career growth
  • Education reimbursement programs
  • 401k retirement plan
  • Access to a learning platform
  • And additional perks

Key Responsibilities

  • Address all customer inquiries (via email, web, and phone) within established service levels
  • Process and confirm sales orders while proactively communicating delivery timelines and changes to clients as necessary
  • Coordinate workflow among various departments (Distribution, Material Management, etc.) to meet customer delivery expectations
  • Ensure compliance in order management regarding State Licensing, DEA regulations, and SOX, providing necessary documentation (e.g., safety data sheets, certificates of analysis, proforma invoices, GMP certificates, etc.)
  • Monitor open order reports to ensure accurate delivery dates in alignment with other functions (supply chain, logistics, sales, finance, etc.)
  • Maintain customer profiles and delivery information in CRM and ERP systems to ensure all functions involved in the order-to-cash process have accurate data
  • Update customer accounts and contact details, as well as relevant communications in ERP and CRM systems
  • Manage customer complaints, coordinating investigations and providing suitable solutions within reasonable timeframes, ensuring follow-up until resolution
  • Perform additional related duties as assigned by supervisors or management
  • Support ongoing process improvements; suggest and implement strategies to enhance customer satisfaction and operational effectiveness
  • Engage in self-development activities and training sessions
  • Adhere to Curia's policies and procedures, along with departmental training guidelines

Qualifications

  • High School diploma or equivalent
  • 3+ years of experience in sales or customer service roles
  • Exceptional verbal and written communication skills, with the ability to effectively engage with both internal and external clients
  • Proficient in Windows-based software, including Microsoft Word, Excel, PowerPoint, and Outlook
  • Strong organizational abilities with the capacity to prioritize tasks and manage multiple responsibilities independently
  • Proactive and solution-oriented communication style, keeping management informed of potential issues
  • Demonstrated judgment, tact, and diplomacy in interactions with customers, along with the ability to handle confidential information
  • Detail-oriented with strong problem-solving skills
  • Experience with ERP (Oracle) and CRM (Salesforce) systems is preferred
  • Collaborative skills with the ability to convey challenging messages effectively

Preferred Qualifications

  • Basic understanding of pharmaceutical manufacturing and sales or experience in a regulated CRO, CMO, or CDMO environment is highly desirable

Compensation Range: $61,000-$76,000/year

Consideration will be given to education, experience, location, and tenure, along with internal equity when extending job offers.

Curia is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Curia is an E-Verify employer.

#LI-LO1

#CUR5a

  • Senior Client Relations Specialist

    2 weeks ago

    Albany, New York, United States curiate Full time

    Job OverviewSenior Client Relations Specialist - Hybrid RoleCuria is a global leader in contract research and manufacturing services tailored for the pharmaceutical and biotechnology sectors. The Senior Client Relations Specialist plays a crucial role within the Global Program Management & Customer Service division at Curia. This position entails overseeing...

  • Client Relations Specialist

    1 week ago

    Albany, New York, United States Happy Vibes Travel Full time

    Job OverviewHappy Vibes Travel is seeking a committed and client-oriented Remote Client Specialist to become an integral part of our team. In this role, you will be the primary contact for our clients, ensuring their expectations are not only met but exceeded. This remote position provides the flexibility to work from any location, along with exciting travel...

  • Client Relations Specialist

    1 week ago

    Albany, New York, United States Cogent Infotech Corporation Full time

    Job OverviewPosition: Client Relations SpecialistLocation: Albany, NYDuration: 12+ Months ONSITEWorking Hours: Monday – Friday, 8:00am – 4:00pmRole Summary:The Client Relations Specialist plays a vital role in ensuring customer satisfaction and addressing concerns related to utility services. This position requires a keen analytical mind to assess...

  • Client Relations Specialist

    2 weeks ago

    Albany, New York, United States Albany Chrysler Dodge Jeep Ram Full time

    Join Our Dynamic Team!Are you seeking a rewarding position in a vibrant workplace with outstanding earning potential? Do you have a passion for customer engagement and teamwork that drives positive outcomes?Albany Chrysler Dodge Jeep Ram is on the lookout for a Client Relations Specialist.No Cold OutreachNo Sales PressureCompetitive Hourly Wage with...

  • Senior Client Support Specialist

    2 weeks ago

    Albany, New York, United States MAXIMUS Full time

    Overview Job Posting TitleSenior Client Support SpecialistWorking timeFull-time Role & Responsibilities Maximus is seeking a Senior Client Support Specialist. This role involves providing telephonic support to the Complaints Unit within the State Department of Health. The specialist will be responsible for evaluating claims of managed care organization...

  • Global Client Relations Specialist

    1 week ago

    Albany, New York, United States Heura Foods Full time

    **YOUR ROLE**At Heura, we are passionate advocates for sustainable food solutions, aiming to create a world where animals are not part of the equation while nourishing millions. We are on the lookout for a dedicated International Customer Service Specialist to join our team and ensure our clients' needs are met effectively.**KEY RESPONSIBILITIES**Oversee the...

  • Senior Client Support Specialist

    2 weeks ago

    Albany, New York, United States MAXIMUS Full time

    Overview Maximus is seeking a **Senior Client Support Specialist** to provide exceptional telephonic assistance within our Complaints Unit. This role is essential in evaluating reports of non-compliance by managed care organizations (MCOs) with relevant regulations and program standards.The specialist will be responsible for investigating complaints from...

  • Senior Client Support Specialist

    2 weeks ago

    Albany, New York, United States MAXIMUS Full time

    Overview Maximus is seeking a Senior Client Support Specialist to provide exceptional telephonic assistance within our Complaints Unit. This role involves assessing allegations of non-compliance by managed care organizations (MCOs) with regulatory and program requirements set forth by the Department of Health.The selected candidate will be responsible for...

  • Client Relations Specialist

    2 weeks ago

    Albany, New York, United States Brook & Whittle Full time

    Shift: Monday-Friday (9AM-5PM)The Customer Service Representative is dedicated to fostering connections with both existing and prospective clients to assist them with their custom label requirements. Acting as a bridge between clients and production, the Customer Service department guarantees that expectations and deadlines are clearly understood and...

  • Client Relations Specialist

    2 weeks ago

    Albany, New York, United States Brook & Whittle Full time

    Work Schedule: Monday to Friday (9AM-5PM)The Customer Service Representative is dedicated to fostering connections with both existing and prospective clients to assist them with their custom label requirements. Acting as a bridge between clients and production, the Customer Service department guarantees that expectations and timelines are clearly understood...

  • Client Relations Specialist

    2 weeks ago

    Albany, New York, United States Brook & Whittle Full time

    Shift: Monday-Friday (9AM-5PM)The Customer Service Representative is dedicated to fostering connections with both existing and prospective clients to assist them with their custom label requirements. Acting as a vital link between clients and production, the Customer Service department guarantees that expectations and timelines are clearly understood and...

  • Client Relations Executive

    2 weeks ago

    Albany, New York, United States HIRING ASAP Full time

    About Us:We are in search of a committed and client-oriented professional to become part of our organization as a Sales Development & Client Support Specialist. This position focuses on generating new business avenues while delivering outstanding assistance to our clientele. If you are enthusiastic about building connections, promoting growth, and providing...

  • Client Relations Specialist

    2 weeks ago

    Albany, New York, United States Five Star Nissan Albany Full time

    Descripción del Trabajo¿Buscas una oportunidad emocionante en un ambiente dinámico con un excelente potencial de ingresos?Si disfrutas del servicio al cliente y colaborar con tu equipo para hacer una diferencia real, ¡esta es tu oportunidad!Five Star Nissan Albany está en búsqueda de un Especialista en Relaciones con Clientes.Sin llamadas en fríoSin...

  • Senior Care Professional with Senior Helpers

    5 days ago

    Albany, New York, United States Senior Helpers - New Albany Full time

    About Senior Helpers - New AlbanySenior Helpers - New Albany is a leading provider of in-home senior services, dedicated to helping seniors age with dignity despite age-related illnesses and mobility challenges. Our mission is to deliver high-quality care and support to seniors in the comfort of their own homes.Job SummaryWe are seeking a compassionate and...

  • Travel Nurse RN

    1 week ago

    Albany, New York, United States HealthEcareers - Client Full time

    Job DetailsJob Title: Travel Nurse RN - Post Anesthesia Care SpecialistJob Type: Travel NursingLocation: Albany, NYDuration: 13 weeksShift: 12 hours, daysHours per Week: 36Job DescriptionAbout the Job:We are seeking a skilled Travel Nurse RN - Post Anesthesia Care Specialist to join our team at a reputable healthcare facility in Albany, NY. As a Travel Nurse...

  • Travel Nurse RN Specialist

    3 days ago

    Albany, New York, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN Specialist to join their team in a Progressive Care Unit (PCU) setting.About the JobJob Type: Travel NursingSpecialty: PCU - Progressive Care UnitDiscipline: Registered Nurse (RN)The ideal candidate will have experience working in a PCU environment and possess...

  • Travel Nurse RN Oncology Specialist

    3 days ago

    Albany, New York, United States HealthEcareers - Client Full time

    About the JobWe are seeking a skilled Travel Nurse RN Oncology Specialist to join our team at HealthEcareers - Client. As a Travel Nurse RN Oncology Specialist, you will be responsible for providing high-quality patient care in a dynamic and fast-paced environment.Job ResponsibilitiesProvide direct patient care to oncology patients, including administering...

  • Travel Nurse RN Specialist

    2 days ago

    Albany, New York, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN SpecialistWe are seeking a highly skilled Travel Nurse RN Specialist to join our team at HealthEcareers - Client. As a Travel Nurse RN Specialist, you will be responsible for providing exceptional patient care in a CVICU setting.Job Summary:Provide high-quality patient care in a CVICU environmentCollaborate with healthcare teams to...

  • Travel Nurse RN

    4 days ago

    Albany, New York, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Post Anesthesia Care SpecialistWe are seeking a skilled Travel Nurse RN - Post Anesthesia Care Specialist to join our team at HealthEcareers - Client in Albany, NY.Job Summary:This is a 13-week travel nursing job opportunity for a Registered Nurse (RN) with experience in Post Anesthesia Care (PACU). The ideal candidate will have...

  • Senior Software Engineer

    1 week ago

    Albany, New York, United States Avenues International Full time

    Job OverviewGreetings,We are pleased to introduce ourselves as Avenues International Inc, a reputable IT Staffing and Consulting organization based in the United States, serving clients since 1994. Our firm is a key vendor for various state projects, providing specialized IT services.Currently, we have an immediate requirement for a Senior Software Engineer...