Client Relations Specialist

2 weeks ago

Albany, New York, United States Brook & Whittle Full time

Shift: Monday-Friday (9AM-5PM)

The Customer Service Representative is dedicated to fostering connections with both existing and prospective clients to assist them with their custom label requirements. Acting as a vital link between clients and production, the Customer Service department guarantees that expectations and timelines are clearly understood and communicated. If you possess a genuine enthusiasm for nurturing relationships and assisting clients, this role is tailored for you.

Key Responsibilities

  • Assist clients via phone, email, and live chat interactions.
  • Develop and maintain client relationships with an emphasis on retention.
  • Calculate product pricing and provide quotes tailored to client specifications.
  • Accurately enter orders into various systems.
  • Transform lead opportunities into new clients and orders.
  • Manage client expectations and ensure understanding.
  • Serve as a product expert and offer solutions to client challenges.
  • Support clients during new product launches.
  • Collaborate with multiple departments to ensure client satisfaction.
  • Act as a liaison between clients and production and graphics as necessary.
  • Perform any additional duties as assigned by the supervisor.
  • Carry out other responsibilities as required.

Qualifications

  • A minimum of a High School diploma or equivalent is required.
  • Preferred: One or more years of relevant experience in customer service or a comparable combination of education and experience.
  • This role necessitates general computer proficiency and excellent written and verbal communication skills. Previous customer service experience and technical printing knowledge are advantageous.
  • Ability to read and comprehend straightforward instructions.
  • Ability to apply common sense understanding to execute detailed but uncomplicated written or oral instructions.
  • Capability to address problems involving concrete variables in occasionally complex situations.
  • Comfortable with technology and computer-savvy.
  • A charismatic and effective communicator, both in-person and over the phone.
  • Exceptional attention to detail.
  • Ability to manage conflict and meet client expectations.
  • Desire to thrive in a fast-paced environment.
  • Skilled in multitasking.
  • Strong proofreading and grammar capabilities.
  • Dependable with a robust work ethic.

Physical Requirements & Environmental Conditions

  • Typically, the environment is an office setting, although the incumbent may occasionally spend brief periods in manufacturing environments with exposure to dust, dirt, high noise levels, and temperature variations. The incumbent is consistently required to hear, speak, articulate, and use manual dexterity.
  • The incumbent regularly needs to utilize color vision, grasp, reach, and sit for extended periods.

About Brook + Whittle

Brook + Whittle is a premier North American manufacturer of high-quality prime label solutions with unique capabilities, trusted by some of the most recognized brands. The company offers pressure-sensitive labels, shrink sleeves, and flexible packaging, focusing on sustainable solutions, intricate decoration, and digital printing. With a legacy rooted in product development and comprehensive in-house manufacturing, the company leverages its extensive specialized printing expertise, including flexographic, rotogravure, and digital methods. Brook + Whittle operates multiple production facilities across the US.

Our Culture

Our culture emphasizes collaboration and teamwork. We uphold high professional, ethical, and fairness standards, with zero tolerance for anything less. We celebrate our diverse workforce and recognize good performance through our recognition program, advancement opportunities, and compensation structure. We believe that our people are our greatest asset, which is why we value individuals of strong character, drive, ambition, and creativity. We take pride in our long-lasting relationships with clients, vendors, and colleagues.

AAP/EEO Statement

Brook + Whittle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Brook + Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook + Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook + Whittle's employees to perform their job duties may result in discipline up to and including discharge.


Salary Description: $-$

PIa8ee9b3edf4f

  • Client Relations Specialist

    1 week ago

    Albany, New York, United States Happy Vibes Travel Full time

    Job OverviewHappy Vibes Travel is seeking a committed and client-oriented Remote Client Specialist to become an integral part of our team. In this role, you will be the primary contact for our clients, ensuring their expectations are not only met but exceeded. This remote position provides the flexibility to work from any location, along with exciting travel...

  • Client Relations Specialist

    2 weeks ago

    Albany, New York, United States Cogent Infotech Corporation Full time

    Job OverviewPosition: Client Relations SpecialistLocation: Albany, NYDuration: 12+ Months ONSITEWorking Hours: Monday – Friday, 8:00am – 4:00pmRole Summary:The Client Relations Specialist plays a vital role in ensuring customer satisfaction and addressing concerns related to utility services. This position requires a keen analytical mind to assess...

  • Client Relations Specialist

    2 weeks ago

    Albany, New York, United States Albany Chrysler Dodge Jeep Ram Full time

    Join Our Dynamic Team!Are you seeking a rewarding position in a vibrant workplace with outstanding earning potential? Do you have a passion for customer engagement and teamwork that drives positive outcomes?Albany Chrysler Dodge Jeep Ram is on the lookout for a Client Relations Specialist.No Cold OutreachNo Sales PressureCompetitive Hourly Wage with...

  • Senior Client Relations Specialist

    2 weeks ago

    Albany, New York, United States curiate Full time

    Job OverviewSenior Client Relations Specialist - Hybrid RoleCuria is a global leader in contract research and manufacturing services tailored for the pharmaceutical and biotechnology sectors. The Senior Client Relations Specialist plays a crucial role within the Global Program Management & Customer Service division at Curia. This position entails overseeing...

  • Senior Client Relations Specialist

    2 weeks ago

    Albany, New York, United States curiate Full time

    Job OverviewSenior Client Relations Specialist - Hybrid RoleCuria offers comprehensive contract research and manufacturing solutions for the pharmaceutical and biotechnology sectors. The Senior Client Relations Specialist is an integral part of the Global Program Management & Customer Service division at Curia. This role entails overseeing customer orders...

  • Global Client Relations Specialist

    1 week ago

    Albany, New York, United States Heura Foods Full time

    **YOUR ROLE**At Heura, we are passionate advocates for sustainable food solutions, aiming to create a world where animals are not part of the equation while nourishing millions. We are on the lookout for a dedicated International Customer Service Specialist to join our team and ensure our clients' needs are met effectively.**KEY RESPONSIBILITIES**Oversee the...

  • Client Relations Executive

    2 weeks ago

    Albany, New York, United States HIRING ASAP Full time

    About Us:We are in search of a committed and client-oriented professional to become part of our organization as a Sales Development & Client Support Specialist. This position focuses on generating new business avenues while delivering outstanding assistance to our clientele. If you are enthusiastic about building connections, promoting growth, and providing...

  • Client Relations Specialist

    2 weeks ago

    Albany, New York, United States Brook & Whittle Full time

    Shift: Monday-Friday (9AM-5PM)The Customer Service Representative is dedicated to fostering connections with both existing and prospective clients to assist them with their custom label requirements. Acting as a bridge between clients and production, the Customer Service department guarantees that expectations and deadlines are clearly understood and...

  • Client Relations Specialist

    2 weeks ago

    Albany, New York, United States Brook & Whittle Full time

    Work Schedule: Monday to Friday (9AM-5PM)The Customer Service Representative is dedicated to fostering connections with both existing and prospective clients to assist them with their custom label requirements. Acting as a bridge between clients and production, the Customer Service department guarantees that expectations and timelines are clearly understood...

  • Client Relations Specialist

    2 weeks ago

    Albany, New York, United States Five Star Nissan Albany Full time

    Descripción del Trabajo¿Buscas una oportunidad emocionante en un ambiente dinámico con un excelente potencial de ingresos?Si disfrutas del servicio al cliente y colaborar con tu equipo para hacer una diferencia real, ¡esta es tu oportunidad!Five Star Nissan Albany está en búsqueda de un Especialista en Relaciones con Clientes.Sin llamadas en fríoSin...

  • Travel Nurse RN Neurology Specialist

    10 hours ago

    Albany, New York, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN Neurology SpecialistWe are seeking a skilled Travel Nurse RN Neurology Specialist to join our team at HealthEcareers - Client. As a Travel Nurse RN Neurology Specialist, you will be responsible for providing high-quality patient care in a Neurology setting.Job Summary:Provide patient care in a Neurology settingCollaborate with...

  • Travel Nurse RN

    18 hours ago

    Albany, New York, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Cardiothoracic ICU SpecialistWe are seeking a skilled Travel Nurse RN - Cardiothoracic ICU Specialist to join our team at HealthEcareers - Client. As a Travel Nurse RN - Cardiothoracic ICU Specialist, you will be responsible for providing high-quality patient care in a Cardiothoracic ICU setting.Job SummaryProvide direct patient...

  • Travel Nurse ICU Specialist

    2 days ago

    Albany, New York, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Travel Nurse ICU Specialist to join their team. As a Travel Nurse ICU Specialist, you will be responsible for providing high-quality patient care in an intensive care unit setting.Key ResponsibilitiesProvide direct patient care to critically ill patients in an ICU settingDevelop and implement...

  • Travel Nurse RN

    1 week ago

    Albany, New York, United States HealthEcareers - Client Full time

    Job DetailsJob Title: Travel Nurse RN - Post Anesthesia Care SpecialistJob Type: Travel NursingLocation: Albany, NYDuration: 13 weeksShift: 12 hours, daysHours per Week: 36Job DescriptionAbout the Job:We are seeking a skilled Travel Nurse RN - Post Anesthesia Care Specialist to join our team at a reputable healthcare facility in Albany, NY. As a Travel Nurse...

  • Travel Nurse RN

    13 hours ago

    Albany, New York, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - ICU SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN - ICU Specialist to join their team.Job Summary:We are looking for a highly motivated and experienced Travel Nurse RN - ICU Specialist to provide high-quality patient care in a fast-paced Intensive Care Unit environment. The ideal candidate will have a...

  • Travel Nurse RN ICU Specialist

    12 hours ago

    Albany, New York, United States HealthEcareers - Client Full time

    HealthEcareers - Client is seeking a highly skilled Travel Nurse RN ICU Specialist to join their team. This is a fantastic opportunity for a dedicated and compassionate nurse to provide exceptional patient care in a dynamic and challenging environment.Job DetailsSpecialty: ICU - Intensive Care UnitDiscipline: RNEmployment Type: TravelThe ideal candidate will...

  • Travel Nurse RN Specialist

    5 days ago

    Albany, New York, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN Specialist to join their team in a Progressive Care Unit (PCU) setting.About the JobJob Type: Travel NursingSpecialty: PCU - Progressive Care UnitDiscipline: Registered Nurse (RN)The ideal candidate will have experience working in a PCU environment and possess...

  • Travel Nurse RN Oncology Specialist

    5 days ago

    Albany, New York, United States HealthEcareers - Client Full time

    About the JobWe are seeking a skilled Travel Nurse RN Oncology Specialist to join our team at HealthEcareers - Client. As a Travel Nurse RN Oncology Specialist, you will be responsible for providing high-quality patient care in a dynamic and fast-paced environment.Job ResponsibilitiesProvide direct patient care to oncology patients, including administering...

  • Travel Nurse RN Specialist

    1 day ago

    Albany, New York, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN SpecialistWe are seeking a skilled Travel Nurse RN Specialist to join our team at HealthEcareers - Client. As a Travel Nurse RN Specialist, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and contributing to the success of our healthcare team.About the JobJob Type:...

  • Travel Nurse RN ICU Specialist

    10 hours ago

    Albany, New York, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Travel Nurse RN ICU Specialist to join their team. As a Travel Nurse RN ICU Specialist, you will be responsible for providing high-quality patient care in a fast-paced Intensive Care Unit environment.Key ResponsibilitiesProvide direct patient care to critically ill patients in the ICUDevelop and...