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Client Relations Specialist

2 months ago

Albany, New York, United States Albany Chrysler Dodge Jeep Ram Full time

Join Our Dynamic Team

Are you seeking a rewarding position in a vibrant workplace with outstanding earning potential? Do you have a passion for customer engagement and teamwork that drives positive outcomes?

Albany Chrysler Dodge Jeep Ram is on the lookout for a Client Relations Specialist.

  • No Cold Outreach
  • No Sales Pressure
  • Competitive Hourly Wage with Performance Bonuses
  • Full-Time Role with Comprehensive Benefits
  • Promotes a Healthy Work-Life Balance
  • Family-Owned Business Culture

Key Responsibilities:

  • Monitor and update Customer Satisfaction Index (CSI) scores on a daily basis.
  • Engage with clients to clarify the survey and review process.
  • Analyze and respond to all online feedback.
  • Conduct meetings with clients to address their concerns and issues.
  • Provide prompt responses to inquiries via internet, phone, and live chat using established communication templates.
  • Prior experience in customer service is advantageous.
  • Proficient computer skills are essential.
  • A valid driver's license is mandatory.

What We Offer:

  • Comprehensive Medical, Dental, and Vision Insurance
  • 401K Plan with Matching Contributions
  • Paid Time Off and Vacation Days
  • Opportunities for Career Advancement
  • Paid Training Programs
  • Employee Vehicle Purchase Discounts
  • Complimentary Saturday Lunches
  • Long-Term Job Stability
  • Exclusive Discounts on Products and Services

We are committed to fostering an inclusive workplace and uphold equal opportunity employment practices, prohibiting discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.