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Front Desk Operations Manager
2 months ago
Location: Lodging Dynamics
Job Summary: We are seeking a highly skilled and experienced Front Desk Manager to join our team at Lodging Dynamics. As a Front Desk Manager, you will be responsible for defining and implementing front desk objectives and procedures, hiring and training staff, and managing shift schedules.
Key Responsibilities:
- Develop and implement front desk strategies to improve customer satisfaction and loyalty
- Supervise and train front desk staff to ensure excellent customer service
- Manage front desk operations, including scheduling, inventory, and cash handling
- Collaborate with other departments to ensure seamless guest experience
Requirements:
- 3+ years of experience in a front desk or customer service role
- Proven track record of improving customer satisfaction and loyalty
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
