Academic Enrolment Coordinator

3 days ago


Philadelphia, Pennsylvania, United States Community College of Philadelphia Full time

About the Academic Environment

Community College of Philadelphia is a diverse academic environment that values and supports inclusivity. As an Academic Enrolment Coordinator, you will be responsible for assisting incoming students with enrolling in courses, answering questions about the College's programs, and providing general information about the College.

Main Responsibilities

  • Provide quality customer service in responding to all College information and process inquiries from incoming students, current students, members of the community, and prospects in various locations.
  • Assist incoming students with scheduling placement tests and registration sessions using appropriate modules in Banner and the customer relationship management (CRM) system.
  • Remain knowledgeable of processes and procedures regarding enrollment management to resolve basic questions and/or problems regarding admissions, financial aid, registration, and related academic support services.
  • Deliver exceptional quality customer service over telephone, in-person, and via electronic communications.

Requirements

  • A high school diploma or its equivalent required.
  • At least one (1) year of work experience in a call center, help desk, or information center required.
  • Demonstrated ability to handle multiple tasks simultaneously required.
  • Ability to communicate well both verbally and in writing required.
  • Ability to give and receive feedback in a constructive manner required.

Preferred Qualifications

  • Associates degree preferred.
  • Related work experience providing customer service to students in a higher education setting via telephone, electronic communications, and face-to-face strongly preferred.
  • Bilingual or multilingual capabilities strongly preferred.
  • Proficiency using an enterprise-wide system (i.e., Ellucian Banner), MS Word, and MS Excel preferred.

Estimated Salary: $42,000 - $52,000 per year.



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