Patient Enrollment Coordinator

3 weeks ago


Philadelphia, Pennsylvania, United States FREEDOM CARE , LLC Full time
Job Title: Patient Enrollment Coordinator

This is a hybrid role requiring semi-regular commutes to our office in Philadelphia, PA. To be successful, candidates must have a HHA or PCA certification or be willing to gain certification.

About the Role:

The Patient Enrollment Coordinator will work closely with clients, caregivers, and departments to ensure seamless enrollment processes for patients. The primary goal is to provide exceptional customer service while ensuring clients receive the necessary care.

  • Ensure complete and effective enrollment processes for all prospective clients into the PAS program.
  • Provide positive experiences for potential patients/caregivers through exceptional customer service.
  • Manage open caseloads until enrollment processes are complete.
  • Navigate multiple systems and portals to determine eligibility and obtain authorizations.

This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

Ideal Candidate:
  • Proven experience in customer service and case management.
  • Reliable transportation and ability to travel to patient homes throughout Pennsylvania on a weekly basis.
  • Motivated to help patients/caregivers with a drive to exceed open case targets and metrics.
  • Excellent written and verbal skills, computer proficiency, and strong typing skills.

We offer competitive compensation of $19.00 an hour, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities. We celebrate diversity and create an inclusive environment for all employees. Estimated Annual Salary: $39,360 - $41,280.



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