Customer Service Representative/Account Manager

3 days ago


East Lansing, Michigan, United States Meiers Lombardini Lemanski Insurance Full time
About Us

Meiers Lombardini Lemanski Insurance is a leading independent insurance agency, recognized as a Best Practices Agency since 2016. We pride ourselves on our reputation for integrity and exceptional service to our clients, partners, and communities.

Job Description

We're seeking a highly skilled and organized professional to join our team as a Customer Service Representative/Account Manager. As a key member of our team, you will be responsible for cultivating strong relationships with clients, vendors, and carriers, and providing exceptional service to meet their needs.

Key Responsibilities:

  • Cultivate and maintain strong relationships with clients, vendors, and carriers
  • Respond to client inquiries and requests in a timely and professional manner
  • Research and present answers to client questions about their policies and coverage
  • Maintain up-to-date knowledge on carrier products, guidelines, and legislative changes
  • Analyze and compare current exposures to develop renewal or new business specs
  • Process and submit new and renewal clients for marketing and placement
  • Prepare proposals and execute accurate invoicing and financing tasks
  • Manage and submit claims throughout the claims process

Requirements:

  • Excellent verbal and written communication skills
  • Basic math skills and aptitude for learning new technology
  • Positive attitude, good listening skills, and empathy
  • Highly-organized and strong time management skills
  • Ability to multi-task in a fast-paced environment within tight deadlines

What We Offer:

  • Competitive compensation
  • Work-life balance and employee well-being
  • A supportive, diverse, people-first culture and mindset
  • A voice at the table to create constructive change and work on purposeful products

We're committed to building long-lasting relationships with our clients and employees, and we're excited to have you join our team



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