Customer Service Representative

4 days ago


Lansing, Michigan, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Provide a superior level of customer service to Planet Fitness members, prospective members, and guests.
  • Handle all front desk related activities, including answering phones, checking members into the system, and taking prospective members on tours.
  • Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
Benefits
  • Free black card membership.
  • Mentorship.
  • Opportunities for advancement.
  • Ongoing leadership training.
  • Full time employee health insurance.


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