Front Desk Team Lead

4 weeks ago


Vail, Colorado, United States Vail Resorts Full time

Job Title: Team Lead Front Desk Agent

Job Summary:

As the Team Lead Front Desk Agent, you are the face of the hotel. You are the first point of contact for all guests, and help make their stay a memorable one.

Key Responsibilities:

  • Work face to face with customers
  • Check guests in and out
  • Answer phones
  • Handle all customer needs
  • Maintain a professional appearance and demeanor at all times
  • Help resolve discrepancies with guest bills
  • Other duties as assigned

Requirements:

  • Must be able to communicate fluently in English
  • Friendly, strong people skills
  • Strong computer skills

Benefits:

  • Ski/Mountain Perks: Free passes for employees, employee discounted lift tickets for friends and family, and free ski lessons
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program

Additional Benefits for Full-Time Roles:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

About Vail Resorts:

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.


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