Front Desk Agent

4 weeks ago


Vail, Colorado, United States Manor Vail Lodge Full time
Job Summary

Manor Vail Lodge is seeking a highly skilled and experienced Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Greets and registers guests, assigns rooms, and issues room keys
  • Provides guests with directions and information about hotel amenities and services
  • Answers inquiries and resolves guest complaints in a professional and courteous manner
  • Manages guest accounts, computes bills, and collects payments
  • Posts charges to guest accounts and maintains accurate records

Requirements:

  • High school diploma or equivalent required; one to three months of related experience and/or training preferred
  • Ability to read, write, and speak effectively; basic math skills and ability to calculate figures
  • Knowledge of Microsoft Office products and Spring Miller Rooms Management System database software
  • Valid driver's license helpful

Work Environment:

The work environment is fast-paced and dynamic, with frequent exposure to outdoor weather conditions and moderate noise levels. The physical demands of the job include standing, walking, and lifting up to 25 pounds.

Compensation:

The compensation for this position is $20.00/Hr. - $21.00/Hr. based on qualifications and experience.


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