Front Desk Agent
22 hours ago
Manor Vail Lodge is seeking a highly skilled and experienced Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities:
- Greets and registers guests, assigns rooms, and issues room keys
- Provides guests with directions and information about hotel amenities and services
- Answers inquiries and resolves guest complaints in a professional and courteous manner
- Manages guest accounts, computes bills, and collects payments
- Posts charges to guest accounts and maintains accurate records
Requirements:
- High school diploma or equivalent required; one to three months of related experience and/or training preferred
- Ability to read, write, and speak effectively; basic math skills and ability to calculate figures
- Knowledge of Microsoft Office products and Spring Miller Rooms Management System database software
- Valid driver's license helpful
Work Environment:
The work environment is fast-paced and dynamic, with frequent exposure to outdoor weather conditions and moderate noise levels. The physical demands of the job include standing, walking, and lifting up to 25 pounds.
Compensation:
The compensation for this position is $20.00/Hr. - $21.00/Hr. based on qualifications and experience.
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