Order Service Coordinator

2 weeks ago


Charlotte, North Carolina, United States Marriott Full time
Job Summary

We are seeking a skilled Order Service Coordinator to join our team at The Ritz-Carlton Charlotte. As a key member of our Food and Beverage team, you will be responsible for taking room service orders over the phone, answering questions on menu selections, and checking with kitchen staff to ensure seamless service delivery.

Key Responsibilities
  • Take room service orders over the phone and answer questions on menu selections
  • Check with kitchen staff to ensure timely delivery of orders
  • Answer guest questions or concerns regarding menu items and wine
  • Place and log call backs for room service orders
  • Notify guests and management of delays in service delivery
  • Maintain cleanliness of work areas throughout the day
  • Record transactions in MICROS system at time of order
  • Complete all closing reports, including MICROS reports
  • Process all payment methods
Requirements
  • High school diploma or equivalent
  • No related work experience required
  • No supervisory experience required
  • Ability to stand, sit, or walk for extended periods of time
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
About Us

The Ritz-Carlton is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We believe in hiring talented individuals who share our passion for delivering exceptional service and creating lifelong memories for our guests.

As a member of our team, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.


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