Order Management

4 days ago

Charlotte, North Carolina, United States Carrier Full time

Carrier Global is seeking a highly skilled Order Management & Fulfillment Coordinator to drive customer on-time-delivery for the North America Data Centers business.

As a key member of the Client Services team, this coordinator will play a critical role in ensuring efficient coordination to optimize revenue recognition while delivering world-class customer satisfaction across all aspects of our operations.

The ideal candidate will orchestrate daily execution for order management, manufacturing, logistics, revenue recognition, and customer support functions.

Key responsibilities include:

  • Overseeing the end-to-end order fulfillment process (receipt to delivery), ensuring accuracy, timeliness, and cost-effectiveness.
  • Partnering with sales, customer services, and operations to align, forecast, and convert revenue targets.
  • Orchestrating BOM readiness with product management and engineering.
  • Following up on materials readiness with supply chain, aligning actions to mitigate risks.
  • Aligning manufacturing dates with operations, driven by revenue and customer commitment.
  • Streamlining order processing workflows to drive customer lead-time reduction, benchmarking with key competitors and aligning with customer requirements.
  • Driving cross-functional projects to enhance operational efficiency and customer satisfaction.
  • Fostering strong relationships to ensure smooth sales, operations, and supply chain integration.
  • Proactively managing risks related to supply chain disruptions, logistics issues, and customer escalations.
  • Managing inventory levels and collaborating with supply chain teams to maintain optimal stock levels while minimizing holding costs.
  • Analyzing data and regularly reporting on operational performance to executive management, identifying trends, opportunities, and areas for improvement.

Requirements include a Bachelor's degree and 5+ years of experience in order management, customer fulfillment, supply chain management, or operations. A Bachelor's degree in Supply Chain Management, Business Administration, or Engineering is preferred, along with an MBA or certification in supply chain management.

Carrier Global is an equal opportunity employer and welcomes applications from diverse candidates.

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