Service Coordinator
3 weeks ago
Job Title: Service Coordinator
Job Summary:
We are seeking a highly skilled Service Coordinator to join our team at MSS Solutions, LLC. As a Service Coordinator, you will be responsible for managing all inbound phone calls for customer service, complaints, invoice clarifications, updates, and more.
Key Responsibilities:
- Manage all inbound phone calls for customer service, complaints, invoice clarifications, updates, and more.
- Serve as the service operations lead to ensure effective utilization of service management software.
- Responsible for receiving, creating, and dispatching calls for service.
- Responsible for the accurate setup of new customers, service sites, equipment, service calls, vendors, subcontractors, and daily schedule.
- Must attend contract turnover meetings to gather all information for accurate contract setup and ensure that field staff receive all pertinent details to execute.
- Responsible for pre-planning and scheduling all contract service work and projects with the goal of having two weeks tentatively planned.
- Maintain an open line of communication between technicians, team leads, and service manager.
- Manage open calls, review cost, review resolutions, statuses for completion, and prepare calls for billing daily.
- Ensure timely and accurate completion of paperwork by technicians.
- Review technician time sheet for costing and payroll purposes in assigned area and provide to Service Manager for approval.
- Work with customers and/or Sales to obtain customer POs.
- Issue POs to technicians for third party material.
- Maintain customer 3rd party websites per customer's requirements.
- Place parts/material orders and returns as required.
- Provide regular reporting to Service Manager as requested.
- Support the Service Manager and technicians.
Requirements:
- Demonstrated proficiency in MS Office (excel, word, power point), SharePoint, and basic Windows environment.
- Knowledge of basic accounting and business principles.
- Ability to lead and work with diverse teams.
- Excellent written and verbal communication skills.
- Ability to positively represent the company and communicate with others at varying technical levels.
- Ability to learn and become proficient with Service Management software and financial accounting systems within timeframe of probation period.
- Strong organizational skills.
- Ability to work as a member Customer Service Center Team.
- Must have excellent attention to detail and high sense of urgency.
- Understanding of general service and/or construction industry.
- Must successfully pass a background check.
Preferred Qualifications:
- Knowledge of HVAC Service, Fire & Security Service, and Controls Service a plus.
- Knowledge of Microsoft Dynamics GP/WennSoft/Key2Act, a plus.
- Associates degree in business administration, accounting, or another related field a plus.
Benefits:
- Medical/Dental/Vision Insurance
- 401k with Employer Contributions
- PTO
- Paid Holidays
- Employee Assistance Program
- Long-term Disability
- Short-term Disability
- Flexible Spending Plan
- Health Savings Plan
-
Part Time Service Coordinator
4 weeks ago
Charlotte, North Carolina, United States Johnson Service Group Full timeJob OverviewWe are seeking a highly skilled Part Time Service Coordinator to join our team at Johnson Service Group. As a key member of our operations team, you will be responsible for scheduling service work and emergency response to a 3-state service area.Key Responsibilities:Monitor and manage work flow for approximately 350 Service TechniciansResponsible...
-
Funeral Services Coordinator
4 weeks ago
Charlotte, North Carolina, United States Service Corporation International Full timeAt Service Corporation International, we're dedicated to providing exceptional care to families in their time of need. As a Funeral Services Assistant, you'll play a vital role in supporting our funeral operations and delivering compassionate service to our clients.Key Responsibilities:Prepare for services by setting up floral arrangements, chairs, caskets,...
-
Service Coordinator
3 weeks ago
Charlotte, North Carolina, United States The Raymond Corporation Full timeJob SummaryThe Service Coordinator will play a crucial role in facilitating processes and coordinating the distribution of service-related information between customers, technicians, and additional support areas as required.This position is primarily responsible for supporting the directed service manager and team in a fast-paced environment where the...
-
Service Coordinator
3 weeks ago
Charlotte, North Carolina, United States Renewal By Andersen Full timeJob SummaryA Service Coordinator is responsible for answering and responding to emergency or non-emergency calls to provide assistance or important information. This role involves logging each call, providing answers to questions by retrieving information from necessary departments, and supervising field units' routes to prioritize and organize their...
-
Service Coordinator
1 month ago
Charlotte, North Carolina, United States Pattons Full timeAbout Us At Pattons, we pride ourselves on being a leading provider of compressed air systems to industries throughout the Southeast. Our partnership with ELGi Equipments Ltd. in 2012 has enabled us to expand our reach and ambitions for growth. Our success is built on the dedication and talent of our team members. We offer competitive compensation...
-
Service Coordinator
3 weeks ago
Charlotte, North Carolina, United States Pattons Full timeJob DescriptionAbout UsPattons, a leading provider of compressed air systems, is seeking a highly skilled Service Coordinator to support operational efficiency within our branch location. As a key member of our team, you will provide administrative assistance with a focus on customer service, responsiveness, accuracy, and follow-through.Key...
-
Clinical Services Coordinator
3 weeks ago
Charlotte, North Carolina, United States True Team Medical Full timeWe are seeking a full-time Clinical Services Coordinator to provide essential expertise and consultation to our team, promoting a culture of respect and understanding for each individual's point of view and preferences.As a Clinical Services Coordinator, you will work closely with our team to monitor each individual's clinical status and response to...
-
Customer Service Coordinator
3 weeks ago
Charlotte, North Carolina, United States MPW Industrial Services Full timeCustomer Service CoordinatorWe are seeking a highly skilled Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Answer incoming calls and handle customer inquiries in a...
-
Food Service Coordinator
4 weeks ago
Charlotte, North Carolina, United States Eddie V's Prime Seafood Full timeJob SummaryEddie V's Prime Seafood is seeking a skilled Food Runner to join our team. As a key member of our dining room staff, you will be responsible for coordinating food orders and ensuring timely delivery of high-quality food items to our guests.Key ResponsibilitiesCoordinate food orders to support efficient delivery of food items to guestsEnsure...
-
Facilities Services Coordinator
3 weeks ago
Charlotte, North Carolina, United States Octapharma Plasma Full timeKey Responsibilities:As a Facilities Services Coordinator at Octapharma Plasma, you will be responsible for reviewing leases for maintenance responsibility, notices, restrictions, and other essential details. You will also assist in coordinating pre-construction inspections for construction projects, run demographic reports, and assist with landlord-related...
-
Flooring Service Coordinator
4 weeks ago
Charlotte, North Carolina, United States Rite Rug Flooring Full timeJob SummaryRite Rug Flooring is seeking a motivated and detail-oriented Service Coordinator to manage customer service appointments and provide support to sales staff and warehouse teams.Key Responsibilities:Call customers to schedule service appointments in a timely manner.Keep an updated service calendar at all times.Organize and prioritize paperwork and...
-
Financial Services Coordinator
3 days ago
Charlotte, North Carolina, United States Hendrick Automotive Group Full timeJob OverviewWe are seeking a highly motivated and detail-oriented Financial Services Coordinator to join our team. This role is perfect for students looking to gain valuable work experience in the automotive industry.Key Responsibilities:Administrative Support: Provide administrative support to the dealership's financial services team, including preparing...
-
Order Service Coordinator
4 weeks ago
Charlotte, North Carolina, United States Marriott Full timeJob SummaryWe are seeking a skilled Order Service Coordinator to join our team at The Ritz-Carlton Charlotte. As a key member of our Food and Beverage team, you will be responsible for taking room service orders over the phone, answering questions on menu selections, and checking with kitchen staff to ensure seamless service delivery.Key ResponsibilitiesTake...
-
Patient Services Coordinator
2 weeks ago
Charlotte, North Carolina, United States Metrolina Nephrology Full timeAbout Metrolina NephrologyMetrolina Nephrology Associates is a renowned nephrology group with over 40 years of experience in treating and managing kidney disease. Our extensive network of providers and offices allows us to deliver personalized, patient-centered care in a compassionate atmosphere.Job SummaryAs a Patient Services Coordinator, you will work...
-
Patient Services Coordinator
4 weeks ago
Charlotte, North Carolina, United States OrthoCarolina Full timeAt OrthoCarolina, we're seeking a skilled Patient Services Coordinator to join our team. As the initial point of contact for patients and healthcare providers, you'll play a vital role in ensuring seamless communication and exceptional patient care.Key responsibilities include:Scheduling appointments and handling incoming calls from healthcare providers and...
-
Crane Service Sales Specialist
4 weeks ago
Charlotte, North Carolina, United States Mazzella Service Full timeJob DescriptionAt Mazzella Service, we are seeking a highly skilled Crane Service Sales Specialist to join our team. As a key member of our sales team, you will be responsible for providing technical sales and support related to overhead crane service and inspections in your defined region.The successful candidate will generate new and/or increase existing...
-
Family Care Coordinator
4 weeks ago
Charlotte, North Carolina, United States Lutheran Services Carolinas Full timeJob SummaryLutheran Services Carolinas is seeking a Family Care Coordinator to join our team in Charlotte, NC. The successful candidate will be responsible for recruiting, screening, and enrolling host homes primarily in the Charlotte/Winston Salem area. The Family Care Coordinator will also provide and manage services for host homes and residents, primarily...
-
Client Services Project Coordinator
3 weeks ago
Charlotte, North Carolina, United States Epiq Full timeAt Epiq, we're looking for a skilled Client Services Project Coordinator to join our team. As a key member of our Client Services team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and delivering high-quality results.Key Responsibilities:Serve as a liaison with key client representatives to ensure...
-
Intake and Beneficiary Services Coordinator
4 weeks ago
Charlotte, North Carolina, United States The Salvation Army USA Southern Territory Full timeJob SummaryThe Salvation Army, an internationally recognized non-profit organization, is seeking a highly skilled and compassionate Intake and Beneficiary Services Coordinator to join our team. This role is responsible for conducting intake interviews and screenings to determine applicants' eligibility for our Adult Rehabilitation Centers programs. The...
-
Oncology Clinical Services Coordinator
4 weeks ago
Charlotte, North Carolina, United States PHO - Presbyterian Medical Center Full timeJob SummaryWe are seeking an Oncology Clinical Services Navigator to serve as a primary liaison between patients and their medical teams. This role requires strong communication and organizational skills to ensure seamless patient care.Schedule: 8am to 5pm, Monday through FridayDepartment: Multidisciplinary ClinicsLocation: Presbyterian Medical CenterThe...