Order Service Representative

4 days ago


Charlotte, North Carolina, United States Marriott Full time

Job Summary:

As a Room Service Coordinator at Marriott International, you will be responsible for taking room service orders over the phone, answering questions on menu selections, and checking with kitchen staff. You will also answer guest questions or concerns regarding the origin, vintage, and style of various wines. Additionally, you will place and log call backs for room service orders, notify guests and management of delays in service delivery, and communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Key Responsibilities:

  • Take room service orders over the phone and answer questions on menu selections
  • Check with kitchen staff and answer guest questions or concerns regarding wine
  • Place and log call backs for room service orders
  • Notify guests and management of delays in service delivery
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen

Requirements:

  • High school diploma or equivalent
  • No related work experience required
  • No supervisory experience required

What We Offer:

Marriott International is an equal opportunity employer and offers a competitive salary and benefits package. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About Us:

At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to delivering exceptional service and creating lifelong memories for our guests. Join our team and become part of a global brand leader in luxury hospitality.



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