Academic Support Specialist

2 weeks ago

Bloomington, United States Indiana University Bloomington Full time

Job Overview

Department-Specific Duties

  • Offers personalized educational support for student-athletes facing academic challenges, promoting their growth as independent learners.
  • Facilitates academic skills workshops for small groups of student-athletes and monitors the academic performance of at-risk individuals.
  • Regularly communicates academic progress through weekly reports to the advising team, collaborating with the Initial Eligibility Officer to identify at-risk student-athletes and devise effective support strategies for first-year students.

General Responsibilities

  • Creates and disseminates reports on enrollment statistics, retention rates, degree progression, and graduation metrics for stakeholders in enrollment management and student services.
  • Participates in committees and collaborates with student services personnel to understand the entire student lifecycle and common obstacles to retention and graduation.
  • Designs and executes retention initiatives and targeted outreach efforts to enhance student enrollment and retention outcomes.
  • Engages directly with at-risk students, connecting them with necessary resources to overcome barriers to academic success.
  • Analyzes enrollment data to assess the effectiveness of current processes and serves as a resource for academic departments and programs to achieve enrollment objectives.
  • Conducts industry research and may propose process enhancements aligned with best practices.

Qualifications

Education and experience combinations may be evaluated. Additional education may substitute for work experience and vice versa.

Education

  • Bachelor's degree in business, public policy, or a related discipline is required.

Work Experience

  • A minimum of 2 years in enrollment management, admissions, student services, higher education, or a related area is required.
  • Preferred: 2 years of experience in student services, collegiate athletics, or academic support.
  • Educational background in counseling, higher education administration, or a related field is advantageous.
  • Experience assisting students facing cognitive or non-cognitive challenges to graduation is preferred.

Skills

  • Strong communication abilities.
  • Maintains professionalism at all times.
  • Exhibits effective time management and prioritization skills.
  • Demonstrates a commitment to quality outcomes.
  • Adaptable to a fast-paced and dynamic work environment.
  • Desires to enhance knowledge in the area of expertise.
  • Highly reliable and thorough.
  • Maintains accuracy under pressure.
  • Dedicated to working with diverse populations.
  • Ability to interpret relevant federal, state, and institutional regulations and compliance procedures.

Working Conditions

This position requires effective communication skills and the ability to operate standard office equipment. The role involves both sedentary tasks and mobility within an office and campus environment. Essential functions can be performed with or without accommodations.

Benefits Overview

Indiana University offers a comprehensive benefits package for full-time staff, including:

  • Multiple medical insurance plan options.
  • Dental coverage.
  • Health Savings Account with generous contributions.
  • Life insurance, long-term disability, and accidental death & dismemberment options.
  • Base retirement plan contributions, subject to vesting.
  • Additional supplemental retirement options.
  • Tuition benefits for IU courses.
  • 10 paid holidays annually.
  • Generous paid time off.
  • Paid parental leave.
  • Employee Assistance Program (EAP).

For more information on benefits, please refer to the online Benefits Brochure.

Job Classification

Career Level: Career

FLSA Status: Exempt

Job Function: Student Services

Job Family: Enrollment Management & Retention

Equal Employment Opportunity

Indiana University is an equal opportunity employer and adheres to affirmative action principles. All qualified applicants will be considered for employment based on individual qualifications without discrimination.

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