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Customer Success Manager
2 months ago
We are seeking a highly skilled Customer Success Manager to join our TikTok Shop team. As a key member of our team, you will be responsible for collaborating with cross-functional teams to design and execute strategies for onboarding strategic merchants.
Responsibilities- Design and execute strategies for onboarding strategic merchants in collaboration with Product and Business Development stakeholders.
- Provide expert advice to merchants on architectural solutions to integrate their internal systems with the TikTok platform.
- Collaborate with technical support teams to diagnose and resolve customer issues.
- Gather learnings and market feedback to inform product roadmap and scale best practices for long-term success.
- 4-5 years of experience in technical account management, customer success, solution architecture, or other relevant functions serving large enterprises.
- Strong grasp of commerce ecosystem and architecture, with expert-level knowledge of system integration.
- Experience working with cross-functional teams to develop roadmaps and support process improvements.
- Strong communication skills, with ability to work with internal and external senior stakeholders.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. We are passionate about inspiring creativity and bringing joy, and we believe that every challenge is an opportunity to learn, innovate, and grow as one team.
