Business Development Manager

4 weeks ago


Santa Clara, California, United States Pakio, Inc Full time

Job Description

Pakio, Inc is seeking a highly skilled CSR Account Manager to join our team. As a key member of our customer service team, you will be responsible for maintaining a high level of customer service, community engagement, and market management. This role will involve working closely with clients to understand their needs and develop effective solutions to meet their goals.

Responsibilities:

  • Customer Service: Provide exceptional customer service to clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Community Engagement: Develop and implement community engagement strategies to build strong relationships with clients and their customers.
  • Market Management: Analyze market trends and develop effective marketing strategies to meet client goals.
  • Training and Mentoring: Train and mentor new Customer Service Representatives to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Product Knowledge: Stay up-to-date on client pertinent product knowledge for our brands.
  • Client Guidelines: Follow client guidelines to ensure compliance with their requirements.
  • Campaign Execution: Execute campaigns as requested by management.
  • Communication: Communicate effectively with clients and consumers to ensure their needs are met.

Requirements:

  • Education: High school diploma or higher.
  • Experience: 1-2 years of retail, sales, marketing, or customer service experience preferred.
  • Skills: Ability to think on your feet, problem solve effectively, and provide exceptional customer service and communication skills.
  • Work Environment: Ability to work in a fast-paced marketing and sales environment.

The average base salary for a CSR Account Manager ranges between $39,000 and $75,500 per year. Experience and ability to build relationships within a sales format will determine the amount a CSR Account Manager can make. The salary may also be dependent on the level of education. Travel bonuses, paid time off, and other incentives will be provided throughout the year.



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