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Front-of-House Supervisor

2 months ago

Miami, Florida, United States Maü Miami Full time
Position Overview

Maü Miami is on the lookout for a skilled and engaging Front-of-House Supervisor to lead our reception team. The ideal candidate will possess a solid background in the hospitality sector, outstanding leadership capabilities, and a dedication to delivering remarkable guest interactions.

Key Responsibilities:

  • Supervise the reception team, offering training, mentorship, and support to maintain exceptional service standards.
  • Welcome guests with warmth upon arrival, ensuring a friendly and efficient check-in experience.
  • Oversee and enhance the reservation system to facilitate effective seating arrangements and minimize wait times.
  • Collaborate with restaurant personnel to manage table assignments and ensure a seamless service flow.
  • Address guest inquiries, reservations, and special requests both in person and via phone.
  • Monitor the dining area to guarantee tables are promptly cleared and reset for incoming guests.
  • Resolve guest complaints and concerns professionally, escalating issues to management when necessary.
  • Maintain a tidy and organized reception area and entrance.
  • Assist in organizing and coordinating special events or large gatherings.
  • Provide accurate wait time estimates and communicate effectively with guests during peak periods.
  • Perform administrative duties related to the reception team, including scheduling and performance evaluations.
  • Uphold the standards of hospitality, service, and overall guest experience at Maü Miami.

Qualifications:

  • Demonstrated experience as a Front-of-House Supervisor or in a comparable role within a high-volume dining environment.
  • Outstanding communication and interpersonal abilities.
  • Strong organizational skills with a keen attention to detail.
  • Capability to lead and inspire a team in a dynamic setting.
  • Familiarity with reservation systems and basic computer proficiency.
  • Willingness to work various shifts, including evenings, weekends, and holidays.
  • High school diploma or equivalent; additional training or certification in hospitality is advantageous.
  • Bilingual skills are beneficial but not mandatory.

What We Offer:

  • Competitive hourly compensation plus tips.
  • Opportunities for career growth and advancement within the organization.
  • A lively and supportive workplace environment.
  • Employee discounts on meals.

Become a vital part of Maü Miami and lead our reception team in providing outstanding dining experiences.