Medical Office Coordinator

1 week ago


Lebanon, Virginia, United States Holston Medical Group Full time
Job Summary

We are seeking a highly motivated and detail-oriented Front Office I to join our team at Holston Medical Group. As a Front Office I, you will be the first point of contact for patients and will be responsible for providing exceptional customer service skills throughout the day.

Key Responsibilities:
  • Opening Responsibilities:
    • Open the office and ensure readiness for patients consistent with Holston Medical Group's quality practice standards, policies, and customer service expectations.
    • Count money in the opening drawer and log the amount.
    • Take the phones off the evening setting and follow up on any messages left overnight.
    • Unlock doors for the business day.
  • Check-In Responsibilities:
    • Greet patients, vendors, or anyone within the office or on the telephone with a warm welcome.
    • Data entry of patient demographics and insurance information.
    • Ensure that patient insurance information is up-to-date and accurate/obtain current copy, as needed.
    • Verify demographic information with the patient.
    • Update all front office forms if out-of-date.
    • Provide HIPAA information to the patient.
    • Provide history form to the patient if out-of-date.
    • Provide all new patients with a new registration packet and enter it into the EMR.
    • Verify insurance eligibility.
    • Collect co-pay, generate receipt, and post collected payment to the patient's account.
    • Generate a router for the patient.
    • Enroll patients in follow my health.
    • Supply the patient with an internet password, if requested.
  • Check-Out Responsibilities:
    • Collect co-pay, generate receipt, and post collected payment to the patient's account.
    • Address any outstanding balance with the patient, collect payment, or make payment arrangements on past due balances.
    • Generate receipt and post collected payment to the patient's account.
    • Schedule follow-up appointments.
    • Verify all narcotic logs and ensure the patient picking up a prescription has a valid driver's license.
  • General Office Responsibilities:
    • Answer incoming phone calls.
    • Create detail-specific tasks from patients for nurses and providers with preferred contact information.
    • Answer general billing questions.
    • Pick up documents to shred from within the office.
    • Pick up documents to send to Scan from within the office, ensure properly labeled with the medical record number.
    • Distribute items from the fax machine (date stamp).
    • Key charges as necessary.
    • Open and distribute mail.
    • Ensure all medical records releases are completed and a valid Photo ID is obtained.
    • Cross-train in all areas of the front office when possible.
    • May have to fill in at other HMG offices upon request based on the business need on an occasional basis.
  • Closing Responsibilities:
    • Close out bank deposit following HMG procedures.
    • Close out credit card machines for the day.
    • Make sure all calls are cleared from the queue before logging out of the phone queue.
    • Forward phones to the evening setting.
    • Close and lock all doors.
Requirements:
  • High School diploma or equivalent required.
  • 1-2 years' experience in a medical office or customer service position, preferred.
  • Proven success asking for payment, making change, and balancing a cash drawer.
  • Working knowledge of managed care and overall understanding of HMO's and PPO's, preferred.
  • Excellent customer service skills are a must.


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