Medical Office Coordinator
1 week ago
We are seeking a highly motivated and detail-oriented Front Office I to join our team at Holston Medical Group. As a Front Office I, you will be the first point of contact for patients and will be responsible for providing exceptional customer service skills throughout the day.
Key Responsibilities:- Opening Responsibilities:
- Open the office and ensure readiness for patients consistent with Holston Medical Group's quality practice standards, policies, and customer service expectations.
- Count money in the opening drawer and log the amount.
- Take the phones off the evening setting and follow up on any messages left overnight.
- Unlock doors for the business day.
- Check-In Responsibilities:
- Greet patients, vendors, or anyone within the office or on the telephone with a warm welcome.
- Data entry of patient demographics and insurance information.
- Ensure that patient insurance information is up-to-date and accurate/obtain current copy, as needed.
- Verify demographic information with the patient.
- Update all front office forms if out-of-date.
- Provide HIPAA information to the patient.
- Provide history form to the patient if out-of-date.
- Provide all new patients with a new registration packet and enter it into the EMR.
- Verify insurance eligibility.
- Collect co-pay, generate receipt, and post collected payment to the patient's account.
- Generate a router for the patient.
- Enroll patients in follow my health.
- Supply the patient with an internet password, if requested.
- Check-Out Responsibilities:
- Collect co-pay, generate receipt, and post collected payment to the patient's account.
- Address any outstanding balance with the patient, collect payment, or make payment arrangements on past due balances.
- Generate receipt and post collected payment to the patient's account.
- Schedule follow-up appointments.
- Verify all narcotic logs and ensure the patient picking up a prescription has a valid driver's license.
- General Office Responsibilities:
- Answer incoming phone calls.
- Create detail-specific tasks from patients for nurses and providers with preferred contact information.
- Answer general billing questions.
- Pick up documents to shred from within the office.
- Pick up documents to send to Scan from within the office, ensure properly labeled with the medical record number.
- Distribute items from the fax machine (date stamp).
- Key charges as necessary.
- Open and distribute mail.
- Ensure all medical records releases are completed and a valid Photo ID is obtained.
- Cross-train in all areas of the front office when possible.
- May have to fill in at other HMG offices upon request based on the business need on an occasional basis.
- Closing Responsibilities:
- Close out bank deposit following HMG procedures.
- Close out credit card machines for the day.
- Make sure all calls are cleared from the queue before logging out of the phone queue.
- Forward phones to the evening setting.
- Close and lock all doors.
- High School diploma or equivalent required.
- 1-2 years' experience in a medical office or customer service position, preferred.
- Proven success asking for payment, making change, and balancing a cash drawer.
- Working knowledge of managed care and overall understanding of HMO's and PPO's, preferred.
- Excellent customer service skills are a must.
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