Sales Support Specialist

4 days ago

Charlotte, North Carolina, United States US11342-AIRGAS Red-D-Arc Inc. Full time
Job Title: Sales Support Specialist

We are seeking a highly skilled Sales Support Specialist to join our team at Airgas, an Air Liquide Company. As a Sales Support Specialist, you will play a critical role in supporting our sales team by providing pricing execution expertise, managing pricing through PROS requests, and implementing price increases.

Key Responsibilities:
  • Pricing Execution Expertise: Act as the pricing execution expert for local areas, manage pricing through PROS requests, and implement price increases.
  • Customer Service: Maintain a high level of internal customer service by assisting sales force and submitting professional quotes as needed.
  • Sales and Margin Analysis: Produce sales and margin analysis, as well as usage reports to account managers on an ad-hoc basis, utilizing data available in BW (Business Warehouse) and in SAP.
  • Special Pricing and Cost Requests: Initiate all special pricing and cost requests from sales force.
  • PSA Management: Provide comprehensive PSA management and contract review, submits sales deal pricing in PAW (Price Agreement Workbench), and works with account managers and district managers to manage effective price increases.
  • Dispute Resolution: Manage dispute workbench for designated area, resolving customer issues with pricing.
  • Account Setup: Creates all new sold-to accounts, and validates account accuracy setup for area.
  • API Management: Manages and completes all API (Annual Price Increase) for the designated districts.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: Two years in a customer service and/or sales-related role required.
  • Skills: Excellent customer service and communication skills, working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.
  • Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent's.
About Us:

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability, or any other protected characteristic.

We are an equal opportunity employer and are committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-.

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