Technical Support Specialist

1 day ago


Charlotte, North Carolina, United States Ekos Full time
Technical Support Specialist

Ekos Software, Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our growing customer base. You will assist customers with technical problems related to our products and ensure that they are set up to optimally use our software to achieve their business goals.

Responsibilities:
  • Provide technical support to customers via phone, email, and video conference
  • Assist customers with troubleshooting and resolving technical issues
  • Participate in user support functions and ensure timely resolution of customer issues
  • Collaborate with internal teams to provide customer feedback and drive solutions to customer issues
  • Identify and report product deficiencies and serve as a customer advocate
Requirements:
  • Experience in a customer-facing role, including customer service, sales, or technical support
  • Exceptional troubleshooting skills and ability to resolve technical issues
  • Strong written and verbal communication skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Knowledge of HTML, CSS, JavaScript, XML, SQL, or SQL Server Management Studio
  • Empathy and ability to communicate complex technical concepts to non-technical customers
About Ekos:

Ekos is a leading business management technology platform powering and empowering craft beverage businesses. We help beer, wine, and cider makers drive efficiencies, power growth, and streamline communication across their businesses. As a digital hub for all critical business information, Ekos makes it easy to manage day-to-day operations in inventory, production, sales, and accounting.

We are an Equal Employment Opportunity employer and welcome applications from diverse candidates. Applicants must be authorized to work for any employer in the United States. Ekos is unable to sponsor or take over sponsorship of employment visas at this time.



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