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Order Support Specialist
2 months ago
Job Summary:
TalentBridge is seeking a highly skilled Order Support Specialist to join our team. As an Order Support Specialist, you will play a critical role in ensuring the accuracy and completeness of sales orders, as well as resolving any issues that may arise during the order processing cycle.
Key Responsibilities:
- Order Review and Verification: Ensure that sales orders are complete and accurate, including all necessary paperwork and documentation.
- Contract Review and Compliance: Review sales contracts for accuracy, profitability, and compliance, coordinating pricing requests with the sales team as needed.
- Issue Resolution: Collaborate with the Sales Team to resolve sales order issues efficiently and effectively.
- Research and Analysis: Research order components and sales promotions that could impact orders, and provide recommendations for improvement.
- Record Keeping: Update records in designated systems per standard policies and procedures.
- Customer Service: Act as the main contact for major accounts and special contracts, resolving lease-related issues and providing exceptional customer service.
- Collaboration and Communication: Collaborate with Contracts, Sales, and Corporate Leasing to ensure profitable deals and meet business objectives.
- Process Improvement: Identify and recommend solutions for problematic areas, and implement process improvements as needed.
- Training and Development: Coordinate training for new Sales Reps and Managers on paperwork completion and processes.
- Administrative Support: Perform administrative tasks to support regional operations, and generate reports and respond to inquiries from staff, vendors, and customers.
- Mentorship and Guidance: Provide guidance to less experienced order processors and support additional administrative tasks as needed.
Requirements:
To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment. You will also need to be highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple projects simultaneously.
