Operations Manager

13 hours ago


San Francisco, California, United States MV Transportation Full time
Job Summary

At MV Transportation, we are seeking a seasoned General Manager to lead our operations and drive business growth. As a key member of our team, you will be responsible for overseeing the daily operations of our transportation contract, ensuring compliance with company policies and procedures, and delivering exceptional customer service.

Key Responsibilities

  • Develop and implement effective customer relations strategies to drive business growth and customer satisfaction.
  • Lead and manage a team of location staff, providing guidance, training, and mentorship to ensure their success.
  • Oversee vehicle maintenance plans and ensure fleet availability to meet service requirements.
  • Develop and implement safety and training programs to ensure compliance with company, contract, and regulatory requirements.
  • Maintain regular contact with clients to meet or exceed their expectations.
  • Conduct regular departmental audits to ensure operational efficiency and effectiveness.
  • Review and analyze key operational metrics on a daily, weekly, and monthly basis to drive business growth and improvement.
  • Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets its financial, safety, and operational expectations.
  • Implement, promote, and adhere to company policies and procedures.
  • Collaborate with the bridges committee to effectuate positive changes to policies, procedures, and programs.
  • Participate in labor and employee relations activities to ensure a positive and productive work environment.
  • Provide insight and information to support location contract renewals.
  • Create and present location annual budgets.


Requirements

  • College degree or equivalent business management experience.
  • Management experience required.
  • Minimum of 5 years of comprehensive experience in operations management and 7 years of management or supervisory experience in a large fixed route environment.
  • Labor/union(s) negotiations/expenses expertise.
  • Full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
  • MS Office, strong analytical skills, strong written and verbal communication skills, and high degree of multi-tasking skills.
  • Additional duties/responsibilities based upon individual contract requirements.


Starting salary range: $130,000 - $165,000



MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.



Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.



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