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Technical Support Specialist

2 months ago

North Sioux City, South Dakota, United States Riverside Technologies, Inc. Full time
Job Overview

Riverside Technologies, Inc. is actively looking for a dedicated IT Help Desk Specialist to enhance our support team.

Position Summary:

Are you adept at troubleshooting technical issues that others find challenging? Do you possess the ability to guide users through complex computer tasks? If this resonates with you, we would like to hear from you. The ideal candidate will have a knack for simplifying intricate solutions and will excel in assisting users with their technical needs.

Key Responsibilities:

  • Delivering technical support and assistance for inquiries and issues related to computer systems, software applications, and hardware components.
  • Educating users on the fundamental operations of computer systems.
  • Monitoring and maintaining the daily functionality of computer systems.
  • Guiding customers through troubleshooting processes to identify the root causes of system problems.
  • Installing, modifying, cleaning, and repairing computer hardware, software, workstations, and servers.
  • Executing diagnostic programs and posing questions to ascertain the nature of issues, followed by resolving them.
  • Troubleshooting technical difficulties with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Setting up computer peripherals for users.
  • Responding to inquiries from users seeking assistance via various communication methods.
  • Following up with users to confirm that issues have been addressed.
  • Utilizing systems management tools to oversee events, manage the ticketing system, and ensure optimal operation of client environments.
  • Carrying out other related responsibilities as assigned.

Qualifications:

  • High school diploma or GED.
  • A+, Network+, and Security+ certifications are preferred but not mandatory.
  • One year of experience in a similar capacity is preferred but not essential.
  • Availability for flexible shifts based on user requirements.
  • Exceptional customer service abilities.
  • Strong verbal communication and analytical skills.
  • Capability to work effectively within a collaborative team environment.
  • Must successfully pass a drug screening and background check.
  • Bilingual skills are advantageous.

What We Offer:

We provide a competitive salary and benefits package, which includes a 401(k) plan with matching contributions, medical, dental, and vision coverage, paid holidays, and a generous paid time off policy.

  • PASSION: A vibrant work culture where we are committed to discovering unique and innovative solutions to our clients' challenges.
  • CREATIVITY: An environment that fosters creativity and encourages innovative problem-solving.
  • TEAMWORK: A collaborative atmosphere where we thrive on collective efforts to achieve shared objectives.