IT Support Specialist
5 days ago
Riverside Technologies, Inc. is seeking a full-time IT Help Desk Specialist to provide technical assistance and support for incoming questions and issues related to computer systems, software, and hardware.
The ideal candidate will have experience explaining complex solutions to intricate problems and will thrive on helping people.
Key Responsibilities:
- Providing technical assistance and support for incoming questions and issues
- Training computer users on basic usage of computer systems
- Maintaining daily performance of computer systems
- Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
- Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
- Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Responding to questions from customers seeking help either via email, in person, or over the phone
- Using systems management tools to monitor events, manage ticket system, and ensure clients' environments are running optimally
Requirements:
- Regular, reliable attendance
- A+, Network+, and Security+ certifications preferred but not required
- 1-year experience in similar role preferred but not required
- Must be available for varying shifts depending on customers' needs
- Excellent customer service skills
- Strong verbal communication and problem-solving skills
- Ability to work efficiently within a team
- Must be able to pass drug screening and background check
- Bilingual a plus
About Us:
Riverside Technologies, Inc. is the next generation of an IT service provider. We specialize in solutions, managed services, IT hardware, warehouse services, and technology deployment. We work alongside various industries nationwide, including education, small and midsize businesses, commercial clients, government entities, and more.
What We Offer:
- A competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan
- A passionate work environment with creative people who enjoy finding unique, creative solutions to our customers' challenges
- A team-centric environment where we thrive on working with others to reach a common goal
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