Senior Technical Support Specialist

4 weeks ago


Sioux Falls, South Dakota, United States Terex Full time
Job Summary:

As a Senior Technical Support Specialist at Terex, you will be responsible for providing technical support to customers in the field. This includes assisting with the set-up, safety, and operations of Terex Bidwell products, as well as troubleshooting and repair of equipment. You will also provide on-site technical and service support for the Terex Bidwell product line, independently completing assigned projects and field jobs per design, specifications, and equipment requirements. Additionally, you will create, edit, and submit Field Service reports in a timely manner, with proper content, and submit weekly time sheets and expenses on time, accurately logging time and costs incurred. You will also escalate equipment quality issues to initiate quality alerts and prevent repeat failures, and provide Engineering with field performance data and recommended improvements. The ideal candidate will have a strong mechanical aptitude, excellent written and verbal communication skills, and the ability to work independently with minimal supervision. A valid driver's license and the ability to pass a Motor Vehicle report are also required.

Key Responsibilities:

Assist customers with the set-up, safety, and operations of Terex Bidwell products
Provide on-site technical and service support for the Terex Bidwell product line
Independently complete assigned projects and field jobs per design, specifications, and equipment requirements
Create, edit, and submit Field Service reports in a timely manner, with proper content
Submit weekly time sheets and expenses on time, accurately logging time and costs incurred
Escalate equipment quality issues to initiate quality alerts and prevent repeat failures
Provide Engineering with field performance data and recommended improvements
Manage time, skills, and resources to produce maximum volume of work with the least amount of errors
Support the Help Desk, as required
Assist with the development and presentation of training materials

Requirements:

Bachelor's degree in Civil Engineering
Valid driver's license and ability to pass a Motor Vehicle report
Strong mechanical aptitude
Excellent written and verbal communication skills
Ability to work independently with minimal supervision
Strong computer experience, including working knowledge of Microsoft Office Suite
Ability to travel as required (50%)

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