Technical Support Specialist
5 days ago
This is a full-time non-exempt position in the Technical Assistance Center (TAC) providing technical support to external and internal customers. The ideal candidate will have a strong technical aptitude, excellent communication skills, and a willingness to continually learn and maintain knowledge.
Key Responsibilities- Provide technical support to external and internal customers via phone and email for the SONIFI suite of product and service offerings.
- Proactively identify potential problems and trends, and make recommendations for solutions.
- Perform remote support and troubleshooting, including system upgrades, software, hardware, portal, network infrastructure, MATV, and internet.
- Maintain accurate and timely updates to customer records using Salesforce.
- Compile data for customer usage and system performance analytics.
- Complete assigned training, and use downtime to self-study training documents.
- Adhere to departmental Call Quality standards.
- A related two-year degree is required, or an equivalent combination of education and experience.
- In-depth knowledge of Cisco routers, switches, OSI model, routing, and wireless protocols is required.
- CCNA or other certifications are preferred and up to date.
- Professional verbal and written communication skills, the ability to follow department procedures, work independently, and as part of a team.
SONIFI Solutions is the leader in technology solutions for the hospitality and healthcare industries. Our mission is to simplify technology so our customers can achieve their core mission. We provide industry-leading technology and service platforms, working with global brands like AT&T, LG, Samsung, Google, and Amazon.
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