Event Operations Supervisor

2 weeks ago


Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

Event Operations Supervisor

Job Category: HOSPITALITY Requisition Number: ASSIS001591

Job Details

Overview:

The Event Operations Supervisor is responsible for overseeing and directing the Banquet Department to guarantee the consistent cleanliness and appealing presentation of the Conference Center, both indoors and outdoors. This role ensures that the quality standards set for the facilities are upheld, implemented, and consistently delivered for all events.

Key Responsibilities:

1. Lead the Conference Center Banquet Staff, ensuring timely and efficient completion of work assignments that meet established standards and customer expectations.

2. Monitor service quality during events, proactively addressing any issues or complaints, and keeping management informed of any concerns. Regularly assess customer satisfaction through evaluations and take corrective actions as necessary.

3. Prepare and review staffing schedules in alignment with budgetary guidelines.

4. Diligently track payroll costs and departmental expenses while evaluating revenue potential from various services.

5. Coordinate repairs of facilities and equipment with maintenance teams or external contractors as needed.

6. Ensure that supplies and equipment are sufficient for daily operations and arrange for additional resources when required.

7. Collaborate with conference services, culinary teams, clients, and other departments to design and execute event setups.

8. Establish benchmark standards, implement relevant policies, and enforce departmental guidelines.

9. Participate in regular meetings with conference services, banquet, housekeeping, and maintenance teams.

10. Engage with conference clients during pre-event meetings and oversee on-site setups to ensure client satisfaction.

11. Supervise a team of 40-50 staff members, including responsibilities for recruitment, training, coaching, performance evaluations, and disciplinary actions.

12. Conduct daily inspections of conference room setups to ensure compliance with standards.

13. Perform additional related duties as assigned.

Supervisory Responsibilities:

Direct supervision of Banquet Set Up Supervisors and team members, with indirect oversight of Banquet Captains and Service Associates.

Reporting Structure:

Receives general supervision from the Director of Banquet Operations.

Qualifications:

General knowledge of conference center operations, various banquet service types, and room setups, along with excellent public interaction skills. Basic mathematical skills and the ability to supervise and train staff, typically acquired through a degree in hotel management or equivalent experience, are essential.

Ability to analyze financial data and adhere to budgetary constraints is required.

Must be able to work effectively under pressure and perform physical tasks associated with banquet setups, including lifting and carrying equipment as needed.

Preferred Skills:

Familiarity with Microsoft Office Suite, including Word, Excel, and Outlook.

Preferred Experience:

Four to five years of progressively responsible experience in banquet services, conference services, or banquet management.



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