Business Operations Director

4 weeks ago


Phoenix, Arizona, United States Orchard Inc Full time
Business Operations Director

At Orchard LLC, we are seeking an exceptional Business Operations Director to lead the pre-launch planning and system selection process for our inaugural surgery location. This is a unique opportunity to create a best-in-class business and operational environment that will drive the success of our surgery start-up and future growth of multiple practice locations.

As Business Operations Director, you will be responsible for developing and executing the marketing and PR strategy to grow awareness and build excitement. You will also develop systems and structures for every aspect of the new surgery, including vendor selection and management, partnering, and staff selection. Your goal will be to ensure that our inaugural location is an incredible success story that lays the foundation for future success.

Key responsibilities will include:
  • Operational Management of the office and scheduling, surgeries, consultations, and follow-up appointments.
  • Financial Management including budgets, billing, accounts receivable and payable, and financial reporting.
  • Staff Management, from designing the staffing structure through recruiting and onboarding of staff, both full-time and temporary/consultants.
  • Managing patient engagement to ensure every experience a patient has, from initial meeting to follow-up care is the best available anywhere.
  • Working with the Marketing team to develop the brand and drive engagement through marketing strategies to attract new patients and retain existing patients.
  • Cultivating relationships with referring physicians and other healthcare providers to generate referral traffic.
  • Overseeing compliance and risk-management practices to ensure all regulatory rules at the Federal, State and Local levels are met.

Requirements
  • A firm belief in your ability to build the best business and operational environment to ensure the success of the inaugural location, and the future growth of multiple practice locations.
  • Exceptional vision and motivational skills to build an incredible team committed to the success of the surgery start-up.
  • Demonstrated experience running the business operations of a medical facility/practice, ideally within the same or a related field.
  • Prior experience in Plastic Surgery, including an understanding of procedures is strongly preferred.
  • Experience interacting and developing relationships with high-net-worth customers is desired.
  • Established contacts within the vendor and local medical community.
  • Demonstrated knowledge of relevant healthcare regulations and compliance.
  • Hold a bachelor's degree in healthcare administration, business administration, or a related field, or have equivalent experience and certification.


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