Claims Operations Director
3 weeks ago
At USAA, we're seeking an experienced leader to oversee our claims operations. As Executive Director, Claims Contact Center Operations, you'll be responsible for driving business results and delivering operational excellence across multiple teams.
Key Responsibilities- Lead auto and property claims teams to achieve operational business results at scale.
- Develop and execute strategies to improve member service, reduce costs, and enhance employee engagement.
- Monitor and control operational risk and compliance across multiple locations.
- Drive process improvements to increase efficiency, effectiveness, and regulatory adherence.
- Collaborate with cross-functional teams to achieve shared accountabilities.
- Develop and coach claims leaders to deliver results.
- Ensure risks associated with business activities are effectively identified, measured, and controlled.
- Bachelor's degree and 4 years of people leadership experience in building, managing, and developing high-performing teams.
- 7+ years of P&C Claims experience, including operational auto or property leadership roles.
- Proven background in leading large-scale, multi-site contact center operations (500+ employees).
- Strong technical aptitude and experience with workforce planning and management practices.
- US military experience through military service or a military spouse/domestic partner.
USAA offers a competitive salary, comprehensive benefits, and a Long Term Incentive Plan. Our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
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Claims Operations Director
3 weeks ago
Phoenix, Arizona, United States USAA Full timeJob SummaryUSAA is seeking an experienced Claims Operations Director to lead our Claims Contact Center Operations team. As a key member of our leadership team, you will be responsible for delivering operational business results at scale, ensuring member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk, and...
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Claims Operations Director
4 weeks ago
Phoenix, Arizona, United States USAA Full timeAbout the OpportunityUSAA is seeking a highly experienced and skilled Director to lead our new Claims Contact Center. As a key member of our team, you will be responsible for managing multiple teams and driving business results in auto, property, and other claims operations.Key ResponsibilitiesSelect, develop, and lead managers accountable for serving...
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Director, Claims Operations Manager
4 weeks ago
Phoenix, Arizona, United States USAA Full timeAbout the OpportunityUSAA is seeking a highly skilled and experienced Director to lead our Claims Contact Center. As a key member of our team, you will be responsible for managing multiple teams and driving business results in auto, property, and other claims operations.Key ResponsibilitiesSelect, develop, and lead managers accountable for serving members...
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Executive Director, Claims Operations
4 weeks ago
Phoenix, Arizona, United States USAA Full timeWhy USAA?As the Executive Director of Claims Operations, you will be responsible for leading a team of professionals in delivering operational business results at scale. Your key responsibilities will include member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk, and compliance across multiple business...
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Claims Operations Manager
4 weeks ago
Phoenix, Arizona, United States Usaa Full timeWhy USAA?At USAA, we have a mission to facilitate the financial security of millions of U.S. military members and their families. We're working together to build a great experience and make a real impact for our members.The OpportunityWe're seeking a dedicated Claims Operations Manager to lead a team of Auto Adjusters. This team will handle Moderate to...
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Claims Operations Manager
4 weeks ago
Phoenix, Arizona, United States USAA Full timeJob Title: Manager, Claims OperationsAt USAA, we're committed to facilitating the financial security of millions of U.S. military members and their families. As a Manager, Claims Operations, you'll play a critical role in leading a team of Sr. Injury Adjusters to handle moderate complexity Attorney Repped Auto injury Claims for the Western Region.Key...
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Claims Operations Manager
4 weeks ago
Phoenix, Arizona, United States Usaa Full timeAbout the OpportunityWe are seeking a dedicated Claims Operations Manager to lead a team of Auto Injury Examiners. As a Claims Operations Manager, you will be responsible for leading and managing a team of claims professionals who are responsible for investigating, evaluating, and negotiating claims. You will develop and implement process improvements,...
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Claims Operations Manager
3 weeks ago
Phoenix, Arizona, United States USAA Full timeJob Title: Manager, Claims OperationsAt USAA, we are seeking a dedicated Manager, Claims Operations to lead a team of Auto Injury Examiners. As a Manager, Claims Operations, you will be responsible for leading and being accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and...
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Claims Operations Manager
4 weeks ago
Phoenix, Arizona, United States USAA Full timeLead a Team of Auto AdjustersUSAA is seeking a dedicated Claims Operations Manager to lead a team of Auto Adjusters. This team will handle Moderate to Complex level Auto Non-Injury, total loss and PD claims.In this role, you will lead auto claims operations member service employees who are responsible for serving our members, and providing appropriate...
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Claims Operations Manager
4 weeks ago
Phoenix, Arizona, United States USAA Full timeAbout USAAAt USAA, we're driven by a mission to serve the financial security needs of our members, who are primarily U.S. military members and their families. Our core values of honesty, integrity, loyalty, and service guide everything we do, from how we treat our members to how we treat each other.The OpportunityWe're seeking a highly skilled and...
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Claims Operations Executive
2 months ago
Phoenix, Arizona, United States USAA Full time{"h2": "Mission and Values"} At USAA, we have a clear mission: to facilitate the financial security of millions of U.S. military members and their families. Our core values of honesty, integrity, loyalty, and service guide everything we do, from how we treat our members to how we treat each other. We're working together to build a great experience and make a...
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Claims Operations Manager
4 weeks ago
Phoenix, Arizona, United States USAA Full timeJob Title: Manager, Claims OperationsAt USAA, we're committed to facilitating the financial security of millions of U.S. military members and their families. As a dedicated Manager, Claims Operations, you'll lead a team of Sr. Injury Adjusters handling moderate complexity Attorney Repped Auto injury Claims for the Western Region.Key Responsibilities:Lead a...
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Claims Operations Manager
4 weeks ago
Phoenix, Arizona, United States USAA Full timeWhy USAA?At USAA, we're driven by a mission to provide financial security to millions of U.S. military members and their families. Our core values of honesty, integrity, loyalty, and service guide everything we do, from how we treat our members to how we treat each other. We're a team that's passionate about making a real impact for our members.The...
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Claims Operations Manager
4 weeks ago
Phoenix, Arizona, United States USAA Full timeJoin Our Team as a Claims Operations ManagerAt USAA, we're committed to providing exceptional service to our members. As a Claims Operations Manager, you'll play a critical role in leading a team of skilled claims adjusters to deliver outstanding results.Key Responsibilities:Lead a team of claims adjusters to investigate, evaluate, and negotiate...
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Claims Operations Manager
4 weeks ago
Phoenix, Arizona, United States Usaa Full timeJob Opportunity: Manager, Claims OperationsAt USAA, we're committed to delivering exceptional service to our members. As a Manager, Claims Operations, you'll play a critical role in leading a team of Sr. Injury Adjusters, handling moderate complexity Attorney Repped Auto injury Claims for the Western Region.Key Responsibilities:Lead a team of claims...
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Claims Operations Manager
3 weeks ago
Phoenix, Arizona, United States USAA Full timeAbout the Role:USAA is seeking a dedicated Claims Operations Manager to lead a team of Auto Injury Examiners. As a Claims Operations Manager, you will be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and...
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Claims Operations Manager
4 weeks ago
Phoenix, Arizona, United States USAA Full timeAbout the RoleUSAA is seeking a seasoned Claims Operations Manager to lead a team of Auto Injury Examiners. As a key member of our claims team, you will be responsible for ensuring the effective management of auto injury claims, from investigation to resolution. Your expertise will be crucial in developing and implementing process improvements, driving...
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Claims Operations Manager
4 weeks ago
Phoenix, Arizona, United States USAA Full timeAbout USAAUSAA is a leading provider of financial services to the U.S. military community. Our mission is to facilitate the financial security of millions of U.S. military members and their families.The OpportunityWe are seeking a highly skilled and experienced Claims Operations Manager to lead our Auto Injury Claims team. As a Claims Operations Manager, you...
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Claims Operations Manager
4 weeks ago
Phoenix, Arizona, United States USAA Full timeAbout USAAAt USAA, we're driven by a mission to provide financial security to millions of U.S. military members and their families. Our core values of honesty, integrity, loyalty, and service guide everything we do, from how we treat our members to how we treat each other.The OpportunityWe're seeking a seasoned Claims Operations Manager to lead our auto and...
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Claims Operations Manager
4 weeks ago
Phoenix, Arizona, United States USAA Full timeAbout USAAUSAA is a leading financial services organization dedicated to serving the needs of U.S. military members and their families. Our mission is to facilitate the financial security of our members, and we strive to make a positive impact in their lives.The OpportunityWe are seeking an experienced Claims Operations Manager to lead our team of Senior...