Fitness Operations Assistant

1 day ago


Auburn, Washington, United States Planet Fitness Full time
Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club. This role will work closely with the Club Manager to achieve business objectives and provide exceptional customer service.

Key Responsibilities
  • Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, and ensure staff follows superior customer service guidelines.
  • Assist with staff management and provide backup support to the Club Manager as needed.
  • Involved in all front desk-related activities, including answering phones, checking members into the system, and facilitating member requests and issues.
  • Assist in overseeing cleanliness and maintenance of the facility.
  • Assist in ordering supplies and tracking statistics and reports.
Qualifications and Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Benefits

All staff will also receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee, you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits include medical options, dental, vision, flexible spending accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits like access to pet insurance and Aflac.

In addition, we are growing, and opportunities for advancement are often available. We take pride in promoting from within.

Compensation: $17.00 - $20.00 per hour



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