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Front Desk Representative

2 months ago

Durham, North Carolina, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Durham Marriott City Center. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a seamless check-in and check-out experience.

Key Responsibilities
  • Guest Service: Provide friendly and efficient service to hotel guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check-in/Check-out: Process all check-ins and check-outs according to established hotel requirements, ensuring accuracy and attention to detail.
  • Cash Handling: Adhere to payment, cash handling, and credit policies/procedures, maintaining a high level of integrity and accuracy.
  • Reporting: Generate, print, and distribute daily reports to designated departments/personnel, providing valuable insights and information.
  • Dispute Resolution: Resolve discrepancies on the room status report with Housekeeping, ensuring accuracy and resolving any issues promptly.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: Minimum one year customer service experience; previous hotel experience preferred.
  • Communication: Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer Skills: Computer experience preferred.
  • Language: Bilingual English/Spanish a plus.
  • Knowledge: Knowledge of local activities and attractions appropriate for clientele.
About Us

Shaner Hotels is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.

Our Durham Marriott City Center is a 190-room Marriott located in historic downtown Durham, connected to the 44,000 square foot Durham Convention Center and adjacent to the Carolina Theatre. We are just minutes away from Duke University, making us an ideal location for those looking to begin their career in the hospitality industry.